Senior Telecommunications Engineer (Avaya) - ICE OSDSS - Remote (10% Travel)

Senior Telecommunications Engineer (Avaya) - ICE OSDSS - Remote (10% Travel)

Location

US-DC-

ID

2025-1446

Remote

No

Overview

JOB TITLE : Senior Telecommunications Engineer (Avaya)

GOVERNMENT AGENCY : DHS ICE - OSDSS

POSITION INFORMATION : Full time

LOCATION : Remote with 10% travel required to Chandler, AZ; candidates living in the West Coast & Mid-West preferred

POSITION TIMING : Candidate must obtain a DHS Public Trust clearance prior to starting the position.

BENEFITS : Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offersoutstanding compensation and benefits plan and a challenging and rewarding professional work environment.

JOB OVERVIEW

The hired candidate will helps maintain 600 sites with the telecom team in the West Coast region (primarily in Chandler, AZ) as well as other remote sites. Supports add / move / changes for users, system and network troubleshooting, system and office migrations. Manages projects and ticket queue. Coordinates with 3

rd

party vendor for additional support / new installations. Provides additional support to VTC and Network engineering teams on system requirements. Reports to a senior telecom engineer who will provide some training, tasking, and guidance.

Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements, design, orders, and administration. Provides in-depth engineering analysis of telecommunications alternatives (VoIP, Cloud Hosted Solution) for government agencies in support of their strategic modernization efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures. Provides and interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management. Provides project tracking and guidance to other team members on a regular basis and provides reporting to the customer.

Responsibilities

Provide support to User Community for ICE specific Telecommunications business needs and services.

• Ensure Avaya system requirements are met, including third-party software and / or hardware
• Application support for custom app groups within the ICE specific network.
• Collaborated with clients and sales staff to support projects and service requests
• Provide 24 / 7 Production Outage Recovery Support
• Create standard operating procedures (SOP) for training dynamic workforce
• Provided end-user training remotely and in person.
• Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc.
• Submit Weekly Status Reports

Qualifications

REQUIRED :

DESIRED :

Any of the following Certifications would be an advantage : Avaya Badges, CTNS, iNARTE, IPEP, NCTI, (CCNA, CCNP, CCNE)

WORK ENVIRONMENT AND PHYSICAL DEMANDS : Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.