Therapy Development Specialist

Job Description

Job Description

PURPOSE OF JOB

As a Therapy Development Specialist, you will be responsible for providing clinical and product training to new and existing customers, with the focus of growing usage and sales of Sight Sciences TearCare System. You will also work closely with the Ocular Surface Representative to provide ongoing support to existing TearCare customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide in-office training and product integration, ensuring a positive initial experience with TearCare and subsequent growth of utilization.
• Create a comprehensive plan with each practice to optimize practice flow that supports patient identification and treatment with TearCare within a reimbursed environment.
• Work closely with Ocular Surface Representative to become trusted partner to TearCare accounts.
• Produce consistent touch points with assigned accounts through identified frequency goals.
• Understand each customer’s priorities and drivers, as well as their related challenges and opportunities, and implement solutions to meet needs.
• Conduct business-level conversations with ECPs and office administrators.
• Support patient access through effective education and training with approved reimbursement resources, and effectively partner with market access team to support practice needs.
• Accurate and timely customer data entry and forecasting in CRM.
• Effectively use TearCare clinical data in interactions with ECPs.
• Implement marketing plans, promotions and programs.
• Attend conferences and support the commercial team.
• Continuously stay up to date on new dry eye technologies and trends.
• Maintain regulatory compliance across all commercial partners (Direct Sales Representatives, Independent Sales Representatives, Distributors, etc.) through regular training and coaching.
• Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements.
• Maintain a professional and credible image with key eyecare providers, consultants, vendors, and co-workers.

QUALIFICATIONS

PHYSICAL DEMANDS

TRAVEL REQUIRMENTS

NOTE

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, variation in workload, rush jobs, or technological developments).

Please note, we do not provide sponsorship at this time.