User Support Specialist

Company Description :

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

InfoLink User Support

Responsibilities

• Responsible for driving end-user adoption of Crown InfoLink products.
• Helps customer develop and implement best practices and standard operating procedures.
• Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
• Develop and support the retail network to provide web-user and operator trainer training.
• Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
• Analyze Crown InfoLink data and make recommendations on action steps.
• Participate in sales calls and demos to the extent that it relates to the after sale support.
• Quote, sell, and provide Crown InfoLink support services.

Minimum Qualifications

Preferred Qualifications