Senior Logistics Coordinator

SUMMARY

The Sr. Logistics Coordinator function plays a vital role in interacting with our drivers and our customers. The Sr. Logistics Coordinator’s role creates and manages client orders to ensure pickup / deliveries remain on schedule. This position must always display professional demeanor and excellent communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedules and communicates expectations to the hauling department and / or local operations. Including : pick up / delivery time schedules / location and on time expectations.
• Actively accepts accountability for tracking and communicating appropriate information related to customer cargo and resolves problems.
• Work in conjunction with operations & billing departments to ensure that all orders are complete and accurate in multiple systems.
• Electronically register orders using in-house registration system, van line application, and Mover’s Suite application.
• Process all necessary paperwork for each order; (i.e., worksheets, quotes, bills of lading, inventories).
• Track the progress of every customer order.
• Determine the necessary services and equipment needs for the specific job and communicate all pertinent details effectively to all key departments, drivers and other personnel.
• Manage specific accounts, using independent judgment, to interface and coordinate with customer on all orders, registrations and any changes.
• Provides consistent and professional communication to internal and external customers.
• Utilize various sources of communication for scheduling including internet, e-mail and company phone system.
• Provides coverage for co-workers when necessary or instructed by management.
• Call other agents for local job assistance throughout the US.
• Escalates issues to manager when appropriate.
• Performs other duties as required and assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and / or Experience

College degree in Supply Chain and Logistics, a related field or experience in lieu of education.

4 years’ industry experience in a Dispatch or related role

SKILLS, KNOWLEDGE AND ABILITIES

Mathematical Skills

Other Skills

PREFERRED QUALIFICATIONS

Education and / or Experience

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Travel may be required for this role domestically.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law