Client Engagement ManagerKforce Inc • Cupertino, California, United States
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Client Engagement Manager
Kforce Inc • Cupertino, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Serve as the primary point of contact for client managers, ensuring clear communication and effective resolution of issues. Manage onboarding and offboarding processes, including in-person and virtual welcomes, equipment setup, and site access. Liaise with clients to address escalations and deliver work outlined in Statements of Work (SOW). Oversee project planning, execution, and delivery, ensuring milestones and client expectations are met. Monitor supplier and consultant performance, providing regular status reports and visibility into project progress. Create and maintain consultant trackers, playbooks, and documentation to support efficient operations. Approve and monitor timecards, overtime, and time-off requests. Organize consultant care activities, recognition programs, and social events (both in-person and virtual). Collaborate with sales, operations, recruiting, and account management teams to support strategic initiatives and share insights from consultant interactions. Facilitate training through Kforce Learning, with a focus on R&D best practices and innovation. Document and analyze prevalent issues among consultants, driving process improvements and knowledge transfer within the client environment. Collaborate with Kforce Consulting Solutions (KCS) / Delivery Performance (DP) to ensure services outlined in the SOW are delivered. Work with team lead to deliver regular status updates to provide visibility into project progress. Collaborate with clients and teams to find ways to improve efficiency and processes. Technology background with familiarity in software and hardware systems. Demonstrated experience in hardware and product development lifecycle, from concept through design, prototyping, testing, and production. Ability to translate technical requirements into business solutions and manage technical teams effectively. Experience working in fast-paced, technology-driven environments with a focus on continuous improvement and efficiency. Candidate must be able to be onsite 5 days a week in Silicon Valley
Vendor Project Manager / Client Engagement Manager – R&D
Summary :
A position is available for a Client Engagement Manager responsible for overseeing all aspects of consultant care at a technology client site in Silicon Valley. Responsibilities include onboarding / offboarding, performance management, project oversight, strategic planning, and consultant engagement. Help drive innovation, retention, and operational excellence in a fast-paced environment!
Position Overview :
The Client Engagement Manager is responsible for managing all aspects of client engagement and consultant care at client sites in Silicon Valley, with a focus on delivering superior service, driving operational excellence, and supporting strategic initiatives. This role requires strong leadership, organizational skills, and experience in the R&D industry to ensure successful project delivery and continuous improvement.
Leadership & Team Management
- Lead and inspire cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement.
- Mentor and guide consultants through onboarding, performance management, and career development.
- Facilitate regular team meetings, orientations, and training sessions to ensure alignment and knowledge sharing.
Client Engagement & Relationship Management
Project & Performance Management
Operational Excellence & Organization
Strategic Planning
Background Requirements
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Client Engagement Manager • Cupertino, California, United States
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