Manager, Sales Operations (CRM)

Manager, Sales Operations

Red Nucleus is hiring a Manager, Sales Operations! This is a remote role based out of the US.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services (commercial, market access, medical affairs), and medical communications solutions for the life sciences industry. Our global team is composed of nearly 1,000 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community, and fun. We love to celebrate our people and we are proud to have been Internationally recognized as a "Great Place to Work".

About the Job

The Manager of Sales Operations plays a critical role in driving revenue growth and operational excellence by ensuring our commercial team has the tools, processes, and insights needed to succeed. This position sits at the intersection of sales strategy, analytics, and execution, partnering closely with leadership to optimize pipeline management, forecasting accuracy, and performance reporting.

The ideal candidate is highly analytical, detail-oriented, and proactive in identifying opportunities to improve sales effectiveness. You will oversee the day-to-day sales operations framework, including CRM optimization, dashboard/report development, and cross-functional coordination across business development, client services, and finance. Beyond managing data and processes, you will help shape the go-to-market strategy by providing actionable insights that inform decision-making and resource allocation.

Duties / Responsibilities

• Optimize CRM systems to ensure data integrity, improve usability, and support pipeline visibility across the commercial team
• Develop and maintain dashboards, reports, and performance metrics to enable accurate forecasting and timely business insights
• Partner with sales leadership to analyze pipeline trends, conversion rates, and revenue drivers, recommending actions that improve performance
• Oversee sales operations processes including lead management, opportunity tracking, and reporting cadence
• Collaborate with Business Development, Client Services, and Finance teams to align sales activity with operational and financial goals
• Support go-to-market strategy development by delivering actionable insights that inform resource allocation, account prioritization, and campaign planning
• Lead continuous improvement efforts to standardize workflows, automate reporting, and scale best practices across the sales organization
• Ensure forecasting accuracy by partnering with leadership to validate assumptions, monitor variances, and refine models
• Build tools, templates, and process frameworks that improve sales productivity and enable consistent execution

Requirements

Skills and Abilities:

• Excellent project management and organizational skills
• Strong written and verbal communication: ability to convey complex solutions in clear business language
• High attention to detail with the ability to manage multiple timelines and stakeholders
• CRM literacy (Salesforce preferred) and comfort with basic analytics and reporting
• Proactive problem-solver with a commercial mindset, demonstrated in previous roles
• Collaborative and comfortable working in a fast-paced environment

Education and Experience:

• Bachelor's degree in business, Marketing, Communications or related field
• 5+ years of experience in commercial operations or sales enablement
• Experience in consulting, healthcare or life sciences preferred

Physical Requirements:

• Ability to travel up to 10%
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

What You Will Enjoy at Red Nucleus:

• Competitive pay, incentives, retirement, and income security programs
• Comprehensive benefits and wellness programs focused on healthy lifestyles
• Generous paid time off, employee assistance programs and flexible work arrangements
• Performance driven environment including professional development and transfer opportunities
• People first culture fostering self expression, diversity, and a growth mindset
• Celebrations! We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees
• Support of the community organizations you are passionate about
• Ongoing programs and events designed to bring our global team together

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.