Head of Business Governance, GSO Field Tech Operations (FTO)

Do you want to help build and optimize one of the most strategic organizations at AWS

Are you excited to help field teams overcome complex challenges and make transformational impact to businesses

The Global Sales Operations (GSO) team is looking for a Sales Operations leader to scale the Business Governance team owning the definition build launch and optimization of the mechanisms that are needed to run the business referred to as the rhythm of the business. Your team will work closely with senior regional and world-wide leadership to support the strategic evolution of the business governance function including programmatically executing the GSO monthly and quarterly business reviews. Your team will also be responsible for coordinating and planning activities initiatives and mechanisms that set and measure business goals and performance based on pre-determined metrics and key process indicators (KPIs).

Your team will own operational cadences business reviews reporting / dashboards and help dive efficiencies while accelerating mechanism adoption and continuous improvement. Partnering with the cross-functional stakeholders and leaders you and your team will define plan and execute strategic priorities identify metrics to measure the performance of the organization and drive predicable cadences and mechanisms for operations strategic planning and delivery goals setting and business reviews.

Key job responsibilities

Own the definition build development and launch of key mechanisms designed to help govern the business and other cross-regional and cross-functional capabilities that uplift and embed best practice efficiencies and acceleration mechanisms for scalability.

Own operational business governance cadences such as the weekly monthly and quarterly business reviews standard and ad hoc reporting as well as identify other efficiencies and acceleration mechanisms needed to improve business performance.

Own driving the execution and reporting of the operational KPIs Goals and Metrics for allocated areas

GSO2024

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Mentorship & Career Growth

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Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

• 10 years of sales operations or equivalent experience
• Bachelors degree or equivalent
• Experience developing and implementing systems / tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
• Experience defining refining and implementing sales processes procedures and policies or equivalent
• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120500 / year in our lowest geographic market up to $199300 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

Director

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 120500 - 199300