Principal Support Consultant

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Manage projects to include developing and delivering detailed solutions and for managing client relationships from technical and interpersonal perspective and ensuring the development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client training, and solution deployment. Ensure projects remain within budget / cost and on-time as well as ensure quality in connection with MA products and ensures timely services. Serve as escalation point for customer issues. Identify additional product / service sales opportunities. Prioritize issues and projects for customer service project team.

MINIMUM REQUIREMENTS

• Bachelor’s or foreign equivalent degree in computer science, engineering or related technical field
• 5 years of experience developing, supporting or implementing [packaged] application software
• 3 years of experience with database troubleshooting or developing in SQL or related relational database
• 3 years of experience implementing in Systemi, Unix, Linux or Windows operating systems
• 3 years of experience implementing in any supply chain domain
• Requires up to 50% travel

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.

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