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Surveillance Agent
Surveillance AgentRoute 66 Casino Hotel Campus • Albuquerque, NM, US
Surveillance Agent

Surveillance Agent

Route 66 Casino Hotel Campus • Albuquerque, NM, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

JOB DESCRIPTION

Position Title : Surveillance Agent

Department : S urveillance

Employment Classification : Non-Exempt

Position Summary / General Description :

A Surveillance Agent uses audio and video equipment to observe and report illegal activity and non-compliance of regulations, policies and procedures.

Expectations :

  • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
  • Act as a role model within and outside the corporation.
  • Maintain a positive and respectful attitude toward customers and co-workers.
  • Consistently report to work on time prepared to perform duties of position.

Essential Duties & Responsibilities :

  • Maintain and use video / audio surveillance equipment to monitor gaming activities using multiple monitors. These functional areas include, but are not limited to : Casino table games, cashier cage, video slot machines, restaurant, coin booth, count, sort, money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas.
  • Observe monetary transactions / stations. Document all transactions for procedural inconsistencies.
  • Maintain strict confidentiality of duties, reports, investigations and any other job related information at all times.
  • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
  • Follow standard operating procedures and departmental operating guidelines.
  • Be knowledgeable of, or be willing to learn gaming rules, regulations / procedures for table games and video slot machines.
  • Maintain radio contact with security personnel, casino managers and other surveillance personnel as assigned. Speak clearly, understand radio transmissions and operate assigned equipment.
  • Work within, adhere to and contribute to an established operational chain of command.
  • Prepare and maintain an official log of departmental activities.
  • Document and collect evidence for casino use / or legal purposes.
  • Make quick decisions under stressful conditions.
  • Draft written reports and other documentation.
  • Operate a hand controller lever effectively.
  • Visually observe and discern screen images and make recommendations.
  • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
  • Perform basic mathematical problems quickly and accurately.
  • Perform repetitive duties over long periods of time.
  • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
  • Perform additional duties and responsibilities as necessary or assigned.

    • Education & Experience

  • High School Diploma or GED preferred.
  • Twenty-four months of relevant work experience in one or more of the following : Surveillance, security, table games, slots or casino cage cashier with money / chip handling responsibility preferred.
  • Previous surveillance experience preferred.

    • Licensing & Certification :

  • None.

    • Computer Equipment, Software, Machinery :

  • Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).

    • Essential Physical Requirements :

  • Requires the ability to sit, talk and repetitively use hands 51-100% of the time.
  • Must have eyesight correctable to 20 / 20 and have no color blindness.
  • Requires the ability to hear 25-50% of the time.
  • Requires the ability to balance / climb, bend over, crawl, crouch / stoop, reach overhead, stand, walk and turn / twist 1-24% of the time.
  • Requires the ability to push / pull, carry, lift and slide / transfer 25- 50+ lbs. 1-24% of the time.

    • Essential Mental Demands :

  • Requires the ability to solve problems, make decisions, read and write 51-100% of the time.
  • Requires the ability to organize and interpret data 25-50% of the time.

    • Supervisory Responsibilities :

  • None.

    • Work Environment (inside / outside) :

  • The job is performed indoors within a confined area.

    • Other Requirements :

  • Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide / maintain a valid New Mexico drivers’ license.
  • Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and / or maintaining a Title 31 Certification.
  • Must attend and pass surveillance training classes and courses.
  • Must pass a pre-employment alcohol / drug screening.
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