Senior Analyst, Talent Systems

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Talent Information Systems Analyst is responsible for providing both strategic guidance and tactical support in the administration and support of policies, procedures, and systems, in support of the NRG Human Capital Management (HCM) vision. The Senior Analyst serves as an internal consultant and subject matter expert (SME) for SuccessFactors, collaborating with Talent, IT, and business stakeholders to translate business needs into system functionality while ensuring compliance with organizational policies and best practices. Communication, training, and the infrastructure to support both, are also core components of the role that team members share. Additionally, key responsibilities are as follows:

Job description

The Talent Information Systems Analyst will be responsible for the maintenance, design, testing and configuration of SuccessFactors system with a primary focus on Employee Central, Compensation, Integrations and APIs. The Talent Information Systems Analyst will be responsible for the successful delivery of HCM technology process deliverables for the projects they support and will troubleshoot system issues, implement new modules, configure and customize the platform, and ensure data integrity across all HR processes. The incumbent will collaborate with Talent centers of excellence, IT, and other stakeholders to identify user requirements, assess available technologies, and recommend and implement solutions in meeting the organization’s HR goals. The incumbent will be responsible for providing quality deliverables in a fast-paced, growing Organization. The position reports to the Talent Information Systems Manager and is a collaborative partner with the leadership in the Talent centers of excellence, Information Technology (IT) management, and associated vendors.

Primary Duties & Responsibilities:

• Serve as the subject matter expert for SuccessFactors Employee Central, Compensation, Integrations, and APIs.
• Lead and manage the design, configuration, testing, and deployment of SuccessFactors functionality, enhancements, and upgrades.
• Design, build, and monitor integrations between SuccessFactors and external HR, Payroll, Benefits, and third-party systems, including APIs.
• Direct the business process analysis, creation of business requirements documents, and testing for projects and all system changes.
• Stay current on SuccessFactors release updates and evaluate new features for applicability.
• Collaborate with HR leadership to streamline processes, identify system improvements, and support organizational goals through technology enablement.
• Develop business relationships and integrating activities with other departments to ensure successful implementations.
• Support user training, documentation, and change management related to HR system functionality.

Experience & Required Skills:

• 5+ years of hands-on experience with configuration and support of SuccessFactors modules, with expertise in Employee Central, Compensation and Integrations.
• Proven experience in integrations design, API configuration, and monitoring (e.g., SF ODATA API, SAP CPI, SFTP connections, middleware).
• Experience with Talent management modules such as Performance & Goals, Succession Planning and Talent Intelligence Hub is preferred.
• Experience in supporting interfaces with EC Payroll, Benefits, and third-party systems.
• Strong understanding of Role-based permissions, workflows, business rules and reporting to support scalable HR processes.
• Experience with Ticketing support systems and issue close-out.
• Analytical and solutions-oriented; ability to solve complex problems.
• Proven ability to work in a self-directed environment.
• Strong interpersonal skills with the ability to provide guidance to HR Leadership in the administration of SuccessFactors and SAP HCM.
• Bachelor’s degree preferred.