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Technical Support Analyst
Technical Support AnalystCBH Homes • Meridian, ID, United States
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Technical Support Analyst

Technical Support Analyst

CBH Homes • Meridian, ID, United States
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Technical Support Analyst

Fast. Friendly. Fun. Here to Serve.

Overview

We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality. Our mission is simple : keep technology running smoothly so our teams can do their best work every day. As a  Technical Support Analyst , you’ll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You’ll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience.

Responsibilities

  • Be the first point of contact for end-user support — troubleshoot hardware, software, and connectivity issues with a friendly, solution-oriented approach.
  • Administer and maintain servers, networks, and cloud platforms (Windows, MacOS, Google Workspace, etc.).
  • Manage Active Directory, group policies, email systems, and identity access solutions.
  • Ensure data integrity and uptime through backups, patching, and disaster recovery best practices.
  • Support IT security initiatives — from endpoint protection to access controls and vulnerability management.
  • Handle hardware / software procurement, installation, and lifecycle management.
  • Keep clear and helpful documentation for systems, processes, and procedures.
  • Partner cross-functionally with teams to deliver seamless, dependable, and friendly IT service experiences.

Requirements

Qualifications

  • 0–3 years of experience as a Systems Administrator, IT Generalist, or similar role.
  • Understanding of networking (LAN / WAN, VPN, firewalls, DNS, DHCP).
  • Knowledge of Windows and / or other OS environments..
  • Familiarity with cloud platforms (Azure, AWS, or GCP).
  • Excellent troubleshooting and problem-solving abilities across IT domains.
  • Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment.
  • Outstanding communication skills with a customer-service mindset and a sense of humor.

    • Preferred Skills (Nice to Have)

  • Scripting or automation (PowerShell, Bash, Python).
  • Experience with MDM tools (Intune, JAMF, etc.).
  • Exposure to DevOps tools, CI / CD, or containerization (Docker, Kubernetes).
  • Relevant certifications : CompTIA Network+ / Security+, MCSA, AWS / Azure Associate, etc.

    • Benefits

  • 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
  • Competitive Wages
  • Quarterly bonus program
  • Retirement Plans + employer match
  • Paid Time Off
  • Annual Growth Reviews
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    Technical Support Analyst • Meridian, ID, United States

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