IAM Business Systems Analyst (Phoenix)

The Business Systems Analyst will manage day-to-day operations of the Customer Identity Access Management (CIAM) platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the banks digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.

• Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.
• Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.
• Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.
• Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.
• Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.
• Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.
• Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.
• Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.

What you'll need :

Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles.