Venue Leader

Job Description

Job Description

Scope of the Job

About Us :

We are looking for people who want more than a job - they want to help build a company that disrupts an entire industry. With us, you’ll be allowed to push your boundaries, find out what you’re capable of, work with and learn from brilliant colleagues, and enjoy the journey of building a business. Sound like something you can get on board with? Awesome.

Job Purpose :

As Venue Leader, you are an influential leader and strategic business partner that tells our story, delivers service, creates culture, maximizes profits, and supports operations and guest satisfaction. The GM is responsible for the performance of their venue. General Manager is expected to take ownership of venue performance, measured by profitable growth, customer experience, staff retention, and company standards.

A successful Venue Leader will partner with the Support office and VP of Operations to develop strategic business objectives and goals that optimize the business’s performance and profitability. The GM is an ambassador for the company, who should lead by example and set the highest standards for themselves and their team while building a dynamic and exciting working environment.

Key Accountabilities :

Responsible for assessing the business on a weekly / daily basis

managing a team of 4+ TMs, driving their performance and succession

Adhere to company policies for site safety and creating an overall safe, clean, and inviting space for team members and guests, and following local, government, and regional compliance and abiding by legal standards

Collaborative partner to all leading Support Office business functions for guidance, optimizing brand improvement, and day to day operational support.

Focus on building and leading a team that efficiently drives sales and staff / guest retention

Guide, develop, and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention, and overall experience

Oversee complete wage control and management

Maintain brand guidelines, and build and reaffirm company values with the team and members.

Compliance with all permits and regulations

Drive and lead local marketing and outbound sales efforts

Optimistic, enthusiastic, and “can do” attitude

Strong sense of ownership, but understands when to escalate issues

Precise, organized, and attentive to detail

Thrives in a fast and changing environment

Calm under pressure. Able to troubleshoot and solve problems quickly

Commitment to efficiency and excellence - do things fast and right

Promote and maintain a positive and professional environment

Measures of Success :

Meet and exceed yearly budgeted venue sales

Meet and Exceed IGB KPIs

Ensure monthly PES and review score goals are met

Effective wage control in department as per budgeted expectations

Ensure key events are held and executed successfully, such as Spring Break, Holidays, etc, and during key happenings for the city and community

Ensure successful o expansion within the community, city and within various industries

Works closely with every aspect of the business to identify and drive process improvement opportunities and operational excellence

Budget Responsibilities :

Meet and exceed yearly budgeted venue sales

Ensure monthly PES and review scores and goals are met

Effective wage control as per budgeted expectations

Control of overheads and variable monthly spends as per budgeted expectations

Position Profile

Experience Required :

2+ years General Management experience of a branded retail, hospitality or leisure unit

Background experience of working in F&B or sales based business (preferred, not required)

Proven track record of delivering profitable growth, alongside customer satisfaction

Experience of working with technology, both customer-facing and for business operations

Experience of managing Health & Safety, and liaising with Landlords and Local Authorities as required

Experience of driving demand through local marketing activities, both offline and online

Ability to supervise, train and motivate all levels of employees

Interview all new and prospective hires (internal / external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning

Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable

Excellent interpersonal skills and ability to build relationships (internal / external) as well as highly organized, efficient, and detail-oriented.

Additional

Benefits

New and exciting concept, with an ambitious growth plan

Highly experienced, Executive Team, and Investors

Bonus and incentive programs

Health Detal and Vision insurance

Employee Assistance Programme - EAP (Self and Family)