Route Operations Specialist

A company is looking for a Route Specialist to manage route performance and ensure exceptional customer experience in a defined geographic market.

Key Responsibilities

Own all routes within a defined geographic area, ensuring quality and performance

Build and maintain strong relationships with customers, addressing route-related inquiries and issues

Manage the end-to-end fulfillment process, including onboarding new carriers and drivers

Required Qualifications

Demonstrated ability to drive execution in fast-paced operational environments

Strong bias for action with sound operational decision-making skills

Excellent planning, organization, and prioritization capabilities

Experience managing multiple routes and real-time issues simultaneously

Alignment with the company's core values and a high sense of ownership