Technical Service Manager

Job Summary:

The Technical Service Manager is responsible for the operation and maintenance of the arcade games functionality. The Technical Service Manager will be professionally responsible for keeping the arcades running as smoothly and efficiently as possible.

Accountabilities:

• Perform diversified duties and repairs to maintain the functionality of the arcade games.
• Must oversee and schedule game technicians in the arcade department.
• Place orders for parts from different game manufacturers.
• Place orders for Redemption store prizes.
• Ensure that the Arcade/Claw games are stocked.
• Oversees the maintenance of the Laser Tag arena and XD Dark Ride Theater.
• Knowledge of EMBED card readers.
• Provide unscheduled repairs in the arcade as needed when they experience issues. .
• All work performed on arcade games must adhere to procedures and guideline set forth by manufacturer.
• Ensure that maintenance schedules set forth by the manufacturers are adhered to and not deviated from.
• Perform mechanic skills including, but not limited to, mechanical and electrical troubleshooting and repair to the arcade games.
• Diagnose problems, replace or repair parts, test and make adjustments.
• Use a variety of hand and power tools including torque wrench and rattle can paint gun.
• Comply with OSHA safety regulations
• Maintain clean and orderly work areas.
• Review processes and procedures regularly to look for ways to improve and be more efficient.

Principle Duties and Responsibilities:

• Create a positive safety culture ensuring safety of our employees and visitors at all times.
• Ensure compliance of Five Star Parks and Attraction’s standards
• Perform other duties as assigned by management
• Must be able and willing to stand or walk for up to 10-hour shifts
• This position is physically demanding and requires lifting, bending, stooping, squatting, and walking.
• Light carpentry, electrical, and mechanical skills preferred.
• Knowledge and use of hand and power tools.
• Inspect, operate, or test machinery or equipment to diagnose malfunctions
• Assist in preventative maintenance work related to arcade games, Laser Tag arena, and XD Dark Ride Theater.
• Coordinate tasks and repairs with supervisor
• Order parts, supplies, or equipment
• Troubleshoot and diagnose mechanical problems and determine how to correct them
• Estimate costs to repair machinery and equipment.
• Responsible for filling out work orders, inspection forms, and preventative maintenance checklists
• Paint or repair windows, doors, floors, drywall, or other parts of building structures
• Maintain a clean work area

Education, Qualifications and Experience:

• High school or equivalent education required. Associate’s Degree or related technical school degree preferred.
• Must have a minimum of three (1) year experience in a maintenance related position
• Must have the ability to obtain and/or maintain any government required licenses, certificates, or permits.
• All employees must maintain a neat, clean, and well-groomed appearance standards
• Highly organized and strong work ethic
• Ability to work in a loud environment.
• Experience working on small engines and general maintenance required. (Will train on all additional aspects for the right candidate).
• No certification required.
• Must be authorized to work in the United States

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

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