Network Support Engineer

Infosys is seeking a skilled, dedicated, and proactive Network Support Engineer to support Networking Services along with strong interpersonal and technical skills; assist in the development of guidelines and procedures for administration, maintenance, security, best practices, create SOP's and other documentation, anticipate problems, and suggest solutions.Required Qualifications :

• Candidate must be located within commuting distance of Ladson, SC or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of Information Technology experience.
• Conduct : basic level Network routing / switching, Wireless network, Firewall, network troubleshooting skills including packet captures and analysis, knowledge about monitoring and ITSM tools, Should be able to perform IMACD services
• Experienced working with : Operation Support on network device setup, DNS, DHCP and IPAM, NTP, AAA (RADIUS), Firewall, Fiber patching, Device rack n stack, decommissioning, support for shipping of decommissioning devices.
• Responsibilities :
• Perform : Checking of Physical Connectivity
• Review : Console Access to the device
• Complete : Racking & Stacking of Devices / replaced device
• Conduct : Hardware Replacement (Considering Hardware replacement done by Vendor)
• Lead : Handling of Switches, Routers, Firewall, Wireless Controller, Access Point, HVAC unit monitoring, Fire extinguishing system and related systems facility management system for Datacenter.
• Maintain : Handling of any standalone devices that are available in the Data Centre.
• Provide support for Asset Manager by doing Physical Asset Verifications periodically.
• Working Knowledge on all the Data Centre infrastructure (servers, switches, routers, Virtual Machines) and Campus Network.
• The role will be involved in support of highly critical production environment and will be engaged in ensuring uninterrupted Campus NW and Data Center services.
• Manage the utilization of Data Center facilities, including space, power and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices
• Ethernet / Fiber Cable Swapping or checking the Cable connectivity
• Hardware Trouble shooting, upgrades or replacements.
• Insert CD / DVD ROM on Physical Server / Devices
• Check and review power status at site / device
• Review : the LEDs to identify any alarms
• Hard Reboot of Switches, Routers, Servers and other devices as needed.
• Identify and recommend changes / improvements to the process and infrastructure design.
• Provide emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.
• Take part in discussion with Business Team / SME’s to understand the requirements and work with architect team to implement optimal solution.
• Coordinate with suppliers requiring onsite troubleshooting / installation
• Engage problem management process for root cause determination & permanent corrective action.
• Follow the Plant Health and Safety guidelines and process.
• Drive service improvement and customer satisfaction
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.Preferred Qualifications :
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite / offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse / multiple stakeholder environmentAlong with competitive pay as a full-time Infosys employee you are also eligible for the following benefits :
• Medical / Dental / Vision / Life Insurance
• Long-term / Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• (k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time OffThe job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. EEOInfosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.