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Remote Customer Support - Cruise Line Client
Remote Customer Support - Cruise Line ClientArise Virtual Solutions • Norfolk, VA, United States
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Remote Customer Support - Cruise Line Client

Remote Customer Support - Cruise Line Client

Arise Virtual Solutions • Norfolk, VA, United States
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  • [job_card.full_time]
  • [filters.remote]
[job_card.job_description]

Work From Home : Support a Leading Cruise Line Through the Arise® Platform

Love helping people plan their dream vacations? The Arise® Platform connects you with remote customer service opportunities from well-known brands. This opportunity with a popular cruise line company offers flexibility and the chance to help customers create memorable travel experiences.

Through the platform, you can deliver virtual customer support from the comfort of home while avoiding commuting costs and enjoying flexible scheduling.

Why explore programs on the Arise® Platform?

  • Work from the comfort and convenience of home
  • Choose your hours from program availability
  • Support a globally recognized cruise brand remotely
  • Avoid commuting-related expenses and save time
  • Choose to work independently or as part of a Service Partner company

What does supporting this client program involve?

  • Answering inbound calls from customers planning cruises
  • Assisting travel agent partners with booking-related inquiries
  • Providing information about cruises, destinations, ship amenities, and pre-cruise travel details
  • Making outbound calls to internal support departments or customers for status updates and clarification
  • Transferring calls to appropriate departments or account representatives
  • Helping guests and partners fulfill their cruise vacation dreams
  • Delivering knowledgeable, friendly customer service

    • What it takes to succeed :

  • Patience, empathy, and a friendly demeanor
  • Strong communication skills (written and verbal English)
  • Ability to manage stress and work under pressure
  • Customer service experience or customer-focused mindset
  • Problem-solving skills and adaptability
  • Interest in travel, hospitality, or cruise industry

    • Additional details :

  • No degree required
  • Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply
  • Certification courses can range from a few days to six weeks and may include live instruction and / or self-paced work
  • Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle
  • All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner
  • Geographic and time limitations may apply based on client program requirements
  • Minimum servicing requirements and other client-imposed requirements may apply
  • Additional requirements or continuing certification may be required by some clients

    • This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

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    Client Support • Norfolk, VA, United States

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