Remote Customer Support - Cruise Line ClientArise Virtual Solutions • Norfolk, VA, United States

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Remote Customer Support - Cruise Line Client

Arise Virtual Solutions • Norfolk, VA, United States

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Work From Home : Support a Leading Cruise Line Through the Arise® Platform

Love helping people plan their dream vacations? The Arise® Platform connects you with remote customer service opportunities from well-known brands. This opportunity with a popular cruise line company offers flexibility and the chance to help customers create memorable travel experiences.

Through the platform, you can deliver virtual customer support from the comfort of home while avoiding commuting costs and enjoying flexible scheduling.

Why explore programs on the Arise® Platform?

Work from the comfort and convenience of home
Choose your hours from program availability
Support a globally recognized cruise brand remotely
Avoid commuting-related expenses and save time
Choose to work independently or as part of a Service Partner company

What does supporting this client program involve?

Answering inbound calls from customers planning cruises

Assisting travel agent partners with booking-related inquiries

Providing information about cruises, destinations, ship amenities, and pre-cruise travel details

Making outbound calls to internal support departments or customers for status updates and clarification

Transferring calls to appropriate departments or account representatives

Helping guests and partners fulfill their cruise vacation dreams

Delivering knowledgeable, friendly customer service

What it takes to succeed :

Patience, empathy, and a friendly demeanor

Strong communication skills (written and verbal English)

Ability to manage stress and work under pressure

Customer service experience or customer-focused mindset

Problem-solving skills and adaptability

Interest in travel, hospitality, or cruise industry

Additional details :

No degree required

Instruction and certification, which may be unpaid, may be required before you can begin earning, and continuing certification requirements may apply

Certification courses can range from a few days to six weeks and may include live instruction and / or self-paced work

Service Partners are required to pay a $19.75 Platform Usage Fee for each Agent actively servicing on the Arise® Platform for each billing cycle

All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and Agent, not Arise. Agent rates often differ from rates paid to the Service Partner

Geographic and time limitations may apply based on client program requirements

Minimum servicing requirements and other client-imposed requirements may apply

Additional requirements or continuing certification may be required by some clients

This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

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Client Support • Norfolk, VA, United States

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