Customer Care Representative I

Title : Customer Care Representative I

Duration : 3 months

Location : Lenexa KS 66219

Shift Timings : Monday - Friday 7 : 00 am - 3 : 30 pm

Summary

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Duties and Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer / patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience :

Preferred Work Experience :

Physical and Mental Requirements :

Skills :

Additional Job Details :

Must be able to lift up to 50lbs

Must be able to sit for long period of time

Must be able to walk up and downstairs

Must be able to see and key efficiently

Must be able to utilize outlook with emailing and responding to emails

Must be able to multi-task

Must be organized

Must be able to make outgoing calls and accept in coming calls

The first day we would like for them to work 10 : 00 am - 3 : 30 pm and the rest of the week normal hours 7 : 00 am - 3 : 30 pm