Manager, Quality Assurance

Your Opportunity as the Manager, Quality Assurance

As a leader in the organization, actively champion and role model site vision with focus on the safety and well-being of employees, products, and equipment. Develop and lead programs that ensure compliance to all company quality and food safety policies, and all Federal, State, and local regulatory requirements. Teach and translate these requirements into daily operations.

Location : Memphis, TN

Work Arrangements : 100% on-site

Willingness to work off shift (including days, weekends, and / or holidays) and flow to the work as needed

Travel – anticipate less than 10%

In this role you will :

Ensure compliance of company quality procedures, ingredient specifications, process control specifications and finished product specifications

Responsible for people management and leadership development to include coaching, developing and empowering leadership team members and technicians to enhance peak performance through High Performance Organizational principles

Lead the Quality Pillar for the plant through data driven direction setting, prioritization, building capability, maintaining pillar master plan and 90-day plans

Build skills and capabilities in Quality Key Element Owners and Functional Leaders

Ensure effectiveness of site QA training program (new hire and ongoing QA training)

Drive continual quality improvement as measured by Quality key performance indicators including internal and external audits, and company quality metrics, and site lead and lag measures

Provide consistent and standardized technical support to the manufacturing facility in relation to quality and food safety requirements

Perform quality audits at supplier facilities in the U.S., Canada and internationally, including working with each facility to implement corrective actions

Participate in JMS initiatives and projects for supply chain changes and new product introductions

Coach Quality Assurance Specialists and oversee the Food Safety and Food Defense programs for the plant; responsible for the site Food Safety Plan; lead the GFSI Audit program

Communicate JMS quality, food safety and food defense guidelines and present training as applicable to all employees

Coach Sanitation Leads and oversee sanitation program, environmental monitoring, and micro results analysis

Manage Quality Incidents with the goal of investigating root cause and implementing corrective actions to prevent incident recurrence

Coordinate holds, product disposition, product withdrawals and recalls

Monitor quality of manufactured products using computer complaint data, including complaint investigation, root cause analysis, complaint response and corrective action

Perform annual performance appraisals for all direct reports and develop key personnel through coaching, training, and organizational development

Manage Quality Assurance Budget

Oversee documentation management and change management for all Quality and Environmental programs

Manage the department using principle-based decision making and the Basic Beliefs as a foundation to preserve the Smucker culture

Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for :

Minimum Requirements :

Bachelor’s degree

5+years’ experience in food manufacturing operations

Quality Control / Assurance leadership experience

Proactive issue resolution, loss analysis and problem solving

Ability to understand complex process operations as it relates to quality, food safety environmental and troubleshooting

Excellent organizational skills, attention to detail, and capacity to multitask efficiently

Excellent communication skills (both oral and written) and effective listening skills

Willing to travel, as needed

Additional skills and experience that we think would make someone successful in this role :

Working knowledge of FDA regulations, including GMPs and FSMA

Experience with GFSI, USDA and BRC audits

Risk based decision making and data driven priority setting

Learn more about working at Smucker :

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