Turbomachinery Systems Manager Americas

Job Description

Job Description

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets : energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries

Job Description

Lead the turbomachinery systems business from Inquiry to Order and field services for dry gas seal support systems, both technically and commercially. Support global business development activities by assisting the sales organization and customers, with a special focus on the Americas region (North America, Canada, and Latin America).

Responsible for leading the Turbomachinery Systems Team within the Sales & Aftermarket organization for the Americas region, ensuring alignment with global strategies while addressing regional market dynamics. The role focuses on driving regional growth and delivering customer-centric solutions in collaboration with cross-functional teams.

This is a customer-facing role, responsible for managing and executing day-to-day activities related to bidding and application engineering, including the selection of sub-components during the bidding process. The position requires close coordination with other functional departments such as Global Supply Chain, Global Engineering, Global Production, and the Product Line.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Establish guidelines and routines for direct reports; supervise and coach the team through constructive feedback, ensuring high performance and business results. Manage, plan, and schedule opportunities using business systems, aligning with available team capacity.
• Administer and interpret organizational policies and procedures. Champion continuous improvement and standardization of processes, procedures, formats, and tools.
• Foster collaboration with cross-functional departments and business managers to drive growth.
• Lead and support special or strategic projects, contribute to global standardization initiatives and new product development efforts.
• Provide technical support and solutions for team members attending field service, commissioning, troubleshooting, and training as required.
• Promote and uphold the company’s behavioral competencies and business ethics; demonstrate self-motivation and adaptability to change.
• Support sales in converting leads into opportunities by assigning the team for site surveys, requirement analysis, and tailored technical / business presentations.
• Deliver sales and technical presentations (including on-site training) to support existing business and identify new opportunities.
• Assist sales and aftermarket teams in developing commercial bids and providing technical advice; create and manage detailed technical and commercial proposals for major projects.
• Act as liaison between customers and internal functions (engineering, supply chain, production, product line) to deliver engineered solutions meeting technical and commercial requirements.
• Develop training and marketing materials for customers and internal stakeholders; support targeted marketing initiatives and overall business development.
• Serve as Voice of the Customer (VoC) for product line departments; support global initiatives, strategies, and new product development.
• Ensure customer queries and feedback are addressed promptly, maintain strong relationships with customers, and deliver timely after-sales service and technical support at the regional level.
• Lead and guide the team in responding to breakdowns and performing service activities to exceed customer expectations.
• Attend field service jobs and site visits (onshore / offshore), which may extend up to 1–3 weeks per visit if needed to support or train the team (not a core function but may be required based on criticality).
• Drive pre-order engineering / FEED and post-order detailed engineering projects as assigned or when needed.
• Review customer technical / project specifications and validate technical reports before submission.

Qualifications

EDUCATION & EXPERIENCE :

Education / Training :

Experience :

Knowledge / Skills :

Supervises : Regional Team spreading in Americas (North America, Canada & Latin America)

KEY COMPETENCIES :

WORK ENVIRONMENT :

Work environment is typically considered an office environment during normal or extended business hours. Travel frequently (up to 35%) within and outside the Americas region, sometimes on short notice, as business demands.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)