Parts Counter Sales Rep

Job Description

Job Description

Description :

Job Title : Parts Counter Sales Representative

FLSA Status : Full-Time / Non-Exempt

Location : Butler, PA

Reports To : Parts Manager

Purpose :

Ensure SEI customers get the correct part, at the right price, and in a timely manner. To provide the highest level of customer service and professionalism to all customers.

Essential Functions :

• Placing and receiving orders from customers and SEI service department
• Fill out customer and technician worksheets to ensure the highest possibility for accuracy
• Understand customers’ needs to help achieve desired results
• Answer phone calls as they come in
• Review Livelink reports for machines needing service
• Manage Livelink renewal sales
• Document pertinent information to direct the customer to the correct person
• Follow calls and inquiries to completion
• Processing miscellaneous purchase orders
• Processing Service job purchase orders
• Place parts in their location
• Provide updates to the service coordinator and job technician on parts arrivals
• Receive and check in PO’s
• Transfer / shipping out orders from the warehouse
• Loading and unloading of freight when needed
• Conduct cycle counts, bin location changes, bin removal and organizing inventory to maximize space
• Processing and mailing out parts invoices
• Scan worksheets, invoices etc. into the computer system
• Look up parts using manufacture sites and a parts book
• Process cash and credit card payments along with returns

Requirements :