Engineer

The 2 Major Duties of this Position

• Client Satisfaction / Retention : You will be the day-to-day contact for our clients, responsible for relaying their feedback to our team of writers and editors. You will be responsible for identifying trending topics inside each client's industry and applying them to unique client needs. You will be required to create quarterly reports that illustrate the positive results as well as to provide feedback on anything that needs to be improved.
• Continual Campaign Enhancement : This is not a sales position, and you will not be required to upsell; however, you will be required to strengthen these campaigns with a deep understanding of each client's audience and goals. This may include adding additional services (via upsell), but it will more likely mean providing thoughts and input that will synergize the relationship between our agency and the client.

Here are the details :

• This is a remote position. You will need a quiet place to hold calls (not Starbucks or similar). You will need a phone, a computer and good wifi. Though hours can be a little flexible, you will need to commit to mostly workday, weekday hours, and you must be available to take calls with clients.
• Most importantly, this is a client-facing position. You will be interacting with our customers most of the time. If you do not like talking to people, if you find quick problem solving frustrating, and if you can't think on your feet, then this job is not a good fit.

Note : Working from home is a great way to juggle life's various demands but it requires significant self-motivation to do it successfully for an extended period of time. You should have proof that this is something you can handle before applying for this job.

Here's what this job will entail :

• Initial 2 weeks : You will be trained in the tools we use, trained in how our internal processes work, and shadow on client calls and emails.
• Weeks 3-6 : With light supervision and input, you will respond to client emails and take a more active role on client calls.
• Week 6 and beyond : You will be the primary point of contact for some of our clients. You will keep a bird's-eye view of their campaigns and pass along their needs to our team. You will be responsible for weekly emails check-ins and quarterly reports. You will participate in onboarding new clients.