PEC OPH / Patient Engagement Center Advocate

Job Description

Job Description

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title : Patient Engagement Center Advocate

Pay : $ 17.00 / HR; No Negotiation

Position is Fully Remote, Paid Remote Training

• Please note location and time zone

Must Live in 1 of these 18 States - No exceptions!

Job Summary

The Patient Engagement Center Advocate role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met.

Duties and Responsibilities

Education, Licensure & Certification Requirements

Experience Requirements

Knowledge, Skills and Abilities Requirements

Able to communicate effectively in English, both verbally and in writing

Proficiency with Microsoft Excel, Word, and Outlook

E360 / NextGen or applicable EMR system, credentialing eligibility program, phone system.

Location

For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings / evenings to attend meetings and cross training or support other initiatives. The team member is responsible for providing and maintaining a workspace where interruptions are controlled during work hours. The work area should have minimum noise and distraction and be suitable for guarding confidential Company information

If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly – only resumes submitted through this website will be considered.

NOTE : Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.