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Membership Services Representative
Membership Services RepresentativeJewish Community Center of Greater Kansas City • Leawood, KS, US
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Membership Services Representative

Membership Services Representative

Jewish Community Center of Greater Kansas City • Leawood, KS, US
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  • [job_card.full_time]
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Job Description

Job Description

Description :

We're looking for a friendly, detail-oriented Member Care Representative who is passionate about providing exceptional customer service and creating a positive experience for everyone who walks through our doors. If you enjoy helping others, solving problems, and being part of a community-focused team, we'd love to meet you!

Schedule : Full Time, Sunday-Thursday 10am-7pm.

  • OR Sunday mornings 9am-1pm and longer hours another time in the week.

Essential Functions

  • Provide outstanding customer service with a warm, hospitality-driven approach to promote a welcoming, inclusive environment for all members and guests
  • Receive and respond to incoming phone calls, emails and in person inquiries, ensuring timely and accurate responses to needs for account changes, payments or questions, tours, enrollment processing, etc.
  • Maintain updated knowledge of programming, events, services, pricing and policies to appropriately support and educate members
  • Engage in problem solving and service recovery, addressing member questions, concerns and challenges with care and professionalism to support member acquisition and retention efforts
  • Assist with administrative duties including mailing renewal letters and statements, verifying all membership agreements have been signed and received monthly, maintaining the Friends & Family spreadsheet, loading guest passes, uploading documentation to accounts and resolving returned mail
  • Assist with various member events and open houses from planning and set up thru execution and guest support

    • Requirements :

  • 3-5 years of experience working in a customer service department or call center
  • CRM (customer relationship management) or other similar database experience
  • Proficient with Microsoft Office Suite including Word, XCEL and Outlook
  • Excellent verbal and written communication skills
  • Organized, accurate, detail-oriented and understands a sense of urgency
  • Strong interpersonal skills with an emphasis on clear communication and patience
  • Keeps confidentiality in all matters
  • Goal oriented with ability to successfully meet deadlines and quality requirements
  • Proactive approach to seeking information needed to provide customer service
  • Sales experience a plus

    • Physical Requirements

    This position primarily works in an indoor, office, desk environment. The job is stationary up to 60-80% of the time (though standing up as desired is also an option); uses repetitive motions and hand / eye coordination to operate computer, mouse, keyboard or similar equipment for data entry and related daily work. Also includes frequent talking and hearing to communicate with members / visitors in person or over the phone. Must be able to carry items up to 10 pounds and move about the facility to give tours as needed.

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    Membership Representative • Leawood, KS, US

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