Membership Services RepresentativeJewish Community Center of Greater Kansas City • Leawood, KS, US
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Membership Services Representative
Jewish Community Center of Greater Kansas City • Leawood, KS, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Provide outstanding customer service with a warm, hospitality-driven approach to promote a welcoming, inclusive environment for all members and guests Receive and respond to incoming phone calls, emails and in person inquiries, ensuring timely and accurate responses to needs for account changes, payments or questions, tours, enrollment processing, etc. Maintain updated knowledge of programming, events, services, pricing and policies to appropriately support and educate members Engage in problem solving and service recovery, addressing member questions, concerns and challenges with care and professionalism to support member acquisition and retention efforts Assist with administrative duties including mailing renewal letters and statements, verifying all membership agreements have been signed and received monthly, maintaining the Friends & Family spreadsheet, loading guest passes, uploading documentation to accounts and resolving returned mail Assist with various member events and open houses from planning and set up thru execution and guest support 3-5 years of experience working in a customer service department or call center CRM (customer relationship management) or other similar database experience Proficient with Microsoft Office Suite including Word, XCEL and Outlook Excellent verbal and written communication skills Organized, accurate, detail-oriented and understands a sense of urgency Strong interpersonal skills with an emphasis on clear communication and patience Keeps confidentiality in all matters Goal oriented with ability to successfully meet deadlines and quality requirements Proactive approach to seeking information needed to provide customer service Sales experience a plus
Job Description
Job Description
Description :
We're looking for a friendly, detail-oriented Member Care Representative who is passionate about providing exceptional customer service and creating a positive experience for everyone who walks through our doors. If you enjoy helping others, solving problems, and being part of a community-focused team, we'd love to meet you!
Schedule : Full Time, Sunday-Thursday 10am-7pm.
- OR Sunday mornings 9am-1pm and longer hours another time in the week.
Essential Functions
Requirements :
Physical Requirements
This position primarily works in an indoor, office, desk environment. The job is stationary up to 60-80% of the time (though standing up as desired is also an option); uses repetitive motions and hand / eye coordination to operate computer, mouse, keyboard or similar equipment for data entry and related daily work. Also includes frequent talking and hearing to communicate with members / visitors in person or over the phone. Must be able to carry items up to 10 pounds and move about the facility to give tours as needed.
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Membership Representative • Leawood, KS, US
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