Analyst Associate

Associate Analyst I II Or Sr

Work Place Flexibility : Hybrid

This position will be filled as an Associate Analyst I II or Sr, the level will be dependent on experience and qualifications.

Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi, and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.

The company's utility business provides electric retail and wholesale power to customers in four states through five utility operating companies : Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.

The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders our customers, employees, communities, and owners as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.

Job Summary / Purpose

This position is responsible for supporting the daily operations to address any customer account maintenance and / or concerns. Individuals may be required to interact with various cross-functional groups to address customer related issues that impact customer billing, billing delivery, payment processing, and credit & collection functions, as well as participate in process improvement initiatives.

Job Duties / Responsibilities

• Able to independently conduct research on assigned task (customer accounts, meter data), document sources and works with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely
• Maintain processes and perform quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when there is data inconsistencies and irregularities
• Track, measure and report out on daily operations and controls for regular reporting purposes
• Participate in special projects as defined by management to support business processes
• Documents processes using a consistent methodology throughout the organization
• Update and revise training modules as necessary, facilitates training for new hires, and participate in cross-functional training when process issues are identified
• Provide daily guidance, account analysis and assistance on resolving technical or difficult issues
• Perform quarterly SOX testing based on defined protocols and oversee departmental records retention for data quality assurance and controls / compliancy
• Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency
• Provide technical and process training, distribute, and monitor workload of clerical staff daily to ensure completion of work

Minimum Requirements

Minimum education and experience required of the position

Associate Analyst I : Associate's Degree in a technical or business-related field and 0-2 years of work experience (such as : customer services, data entry, account management, etc.); OR in lieu of degree, minimum 2+ years of working experience

Associate Analyst II : Associate's Degree in a technical or business-related field and 2+ years of work experience (such as : customer services, data entry, account management, etc.); OR in lieu of degree, minimum 4+ years of working experience

Associate Analyst Sr : Bachelor's Degree in a technical or business-related field required or equivalent work experience. Master's Degree preferred. 2-4 years professional experience.

Minimum knowledge, skills and abilities required of the position