Technical Support Technician

A company is looking for a Technical Support Technician I.

Key Responsibilities

Provide telephone support to customers and resolve issues via phone, chat, and email

Maintain records of customer issues and resolutions, and manage site setups and report distribution

Collaborate with Software Engineers and field support to develop action plans and assist in training others

Required Qualifications

4-year BA degree in Interdisciplinary Studies

12+ years of technical support, call center, or customer support experience

Working knowledge of PC software such as Microsoft Word, Excel, and Office

Ability to work in multiple systems simultaneously

Experience in creating technical documentation and managing customer configurations