Technical Support SpecialistVirtualVocations • Rochester, New York, United States
Technical Support Specialist
VirtualVocations • Rochester, New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Specialist (US - Remote).
Key Responsibilities
Provide rapid response and technical support to customers during high-stakes events
Investigate and troubleshoot complex issues, collaborating with Engineering as needed
Manage multiple real-time customer interactions while maintaining high satisfaction levels
Required Qualifications
Strong analytical and logical troubleshooting skills
Ability to multitask effectively in a fast-paced environment
Technical curiosity and eagerness to learn platform mechanics
Empathetic and clear communication skills
Experience in cross-team collaboration to resolve customer issues
[job_alerts.create_a_job]
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