Talent.com
Salesforce Platform Specialist & Analyst Remote Role
Salesforce Platform Specialist & Analyst Remote RoleVinsys Information Technology Inc • College Park, Georgia, USA
Salesforce Platform Specialist & Analyst Remote Role

Salesforce Platform Specialist & Analyst Remote Role

Vinsys Information Technology Inc • College Park, Georgia, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
  • [filters.remote]
[job_card.job_description]

Hope youre doing well. We have an open position for a Salesforce Platform Specialist & Analyst. See the details below and let me know your interest. If interested please share a copy of your resume to along with your salary / rate expectations and the best time to reach you.

Role : Salesforce Platform Specialist & Analyst

Client : Maryland State Client

Location : College Park Maryland (Remote Role)

Job ID : 92248

Description :

As a Salesforce Platform Specialist & Analyst you will leverage advanced administration and development skills to optimize and enhance the Salesforce ecosystem while ensuring alignment with institutional goals. This dual role involves configuring customizing and building scalable solutions using declarative tools and programmatic development as well as integrating external systems to drive operational success. You will also gather and document business requirements collaborate with stakeholders and produce clear high-quality documentation to support end-users administrators and developers. By combining technical expertise with analytical and communication skills you will play a key role in maintaining Salesforce Sales Cloud Service Cloud and Education Cloud improving student engagement and fostering a sustainable high-performing CRM environment.

RESPONSIBILITIES :

BUILDING ENHANCEMENTS (40%)

  • Flow Development : Design develop and optimize Salesforce Flows to create scalable maintainable and efficient business processes while adhering to Salesforce best practices.
  • Custom Development : Build sophisticated solutions using APEX Lightning Web Components (LWC) and other programmatic tools to address complex business needs. Ensure all customizations are secure efficient and compliant with Salesforce standards.
  • Integration Design : Develop and maintain seamless integrations between Salesforce and external systems using APIs or middleware ensuring smooth data exchange and automation.
  • Comprehensive Documentation : Create and maintain clear detailed documentation for technical solutions processes and configurations. Foster a culture of knowledge sharing to promote system sustainability and ease of future enhancements.

DEFECT RESOLUTION (40%)

  • Root Cause Analysis : Perform thorough investigations to identify underlying causes of issues and implement permanent solutions to prevent recurrence.
  • Troubleshooting and Debugging : Diagnose and resolve defects in existing Flows APEX classes and LWCs ensuring platform stability and a seamless user experience.
  • Performance Optimization : Continuously review and refine existing code and configurations to enhance performance scalability and maintainability.
  • Expert Technical Support : Provide advanced troubleshooting expertise and resolve platform issues promptly. Support team members in handling technical challenges offering guidance and solutions when needed.

    • REFINEMENT AND REQUIREMENT GATHERING (20%)

  • Requirement Analysis : Collaborate with business stakeholders to gather analyze and refine requirements for new enhancements and system changes. Translate business needs into clear and actionable technical specifications.
  • Solution Design : Work closely with stakeholders to propose and document technical solutions that align with business goals considering scalability maintainability and user experience.
  • Backlog Grooming : Participate in backlog refinement sessions to ensure user stories and tasks are well-defined estimated and prioritized.
  • Documentation and Communication : Document requirements acceptance criteria and design considerations thoroughly. Communicate effectively with stakeholders to manage expectations and ensure alignment on deliverables.

    • PROCESS & DOCUMENTATION

  • Leads refinement workshops with key stakeholders to understand business objectives problem statement and targeted goals and outcomes current use of the platform and any other customer centric data and processes
  • Collaborate with institutional stakeholders to gather and document business requirements for CRM enhancements. As needed write use-cases and stories in conversation with customers.
  • Design business processes by analyzing stakeholder requirements; constructing business process models workflow charts and diagrams; evaluating system capabilities; writing specifications / user stories
  • Create data business flow diagrams and process maps using tools like Lucid chart Visio or .
  • Translate functional needs into clear technical and business process documentation.
  • Develop and maintain end-user guides administrator manuals standard operating procedures (SOPs) and training materials for Salesforce users in higher education institutions.
  • Work with Salesforce administrators developers and solution architects to define system functionalities integrations and automation.
  • Document Salesforce configurations custom objects workflows reports and dashboards in a clear and structured format.
  • Ensure documentation remains current with Salesforce configurations and development updates and institutional process changes.
  • Cross-Team Collaboration : Serve as a liaison between business functional users (admissions student success alumni relations finance etc.) and technical teams (Salesforce administrators developers IT support).

    • MINIMUM QUALIFICATIONS EDUCATION KNOWLEDGE SKILLS AND ABILITIES :

    Education & Experience

  • Experience : 5 years of Salesforce experience with at least 2 years in a development role.

    • Certifications :

  • Strong proficiency in Salesforce declarative tools including Flow and Process Builder.
  • Expertise in programmatic tools such as APEX SOQL and Lightning Web Components.
  • Familiarity with Salesforce data model security model and governor limits.
  • Experience with system integrations using REST / SOAP APIs.
  • Ability to troubleshoot and resolve complex technical issues independently.
  • Experience with CI / CD tools such as Git Copado or Gearset.
  • Familiarity with Agile and Scrum methodologies including an understanding of key roles such as Scrum Master Product Owner (PO) and Business Analyst (BA). Experience working in an Agile environment is a plus.
  • Knowledge of Salesforce best practices for scalability and performance optimization.
  • 3 years of experience as a Technical Writer and / or Business Analyst working with Salesforce in a Higher Education environment.
  • Familiarity with Salesforce Education Cloud Student Success Hub Experience Cloud Admissions Connect or HEDA (Higher Education Data Architecture).
  • Experience working with enrollment student records academic advising alumni relations or advancement teams.

    • Knowledge Skills & Abilities :

  • Salesforce Best Practices : Deep understanding of Salesforce architecture best practices and security protocols ensuring solutions are scalable maintainable and compliant.
  • Custom Solution Development : Expertise in developing custom apps objects workflows formula fields and flows of intermediate complexity that align with business requirements.
  • Cross-Functional Communication : Excellent written and verbal communication skills with the ability to engage with both technical and non-technical stakeholders at all levels of the organization.
  • Problem-Solving & Critical Thinking : Analytical thinker with strong problem-solving skills capable of troubleshooting issues and identifying innovative solutions.
  • Information Evaluation : Ability to critically evaluate information gathered from multiple sources reconcile conflicts translate high-level information into detailed solutions abstract up from low-level information to broader understanding and distinguish user requests from the underlying true needs.
  • Self-Motivated & Independent : Self-driven and able to work both independently and as part of a team including in a remote environment taking ownership of tasks and ensuring high-quality results.
  • Continuous Learning : Proactive in staying up-to-date with Salesforce releases emerging technologies and platform capabilities to drive improvements.
  • Data Impact Assessment : Ability to assess the impact of new requirements on Salesforce and its associated systems ensuring solutions are future-proof.
  • Agile Methodology Expertise : Strong experience with Agile methodologies and tools including Jira Azure DevOps or similar ensuring successful project delivery.
  • Focus Areas : In-depth experience in Service Cloud Omni-Channel Case Management Knowledge CTI SMS and Chat integration.
  • Added Plus : Familiarity with Education Cloud Experience Cloud Marketing Cloud Health Cloud and Einstein Analytics.
  • Strong understanding of Salesforce objects flows reports dashboards permissions and integrations.
  • Experience with Salesforce documentation tools (Confluence Google Docs Lucidchart Visio etc.).
  • Basic understanding of Salesforce APIs SOQL Apex or integration tools like MuleSoft (preferred but not required).

    • Certifications (Preferred but Not Required) :

  • Salesforce Advanced Administrator and Platform Developer 2 certifications.
  • Salesforce Certified Business Analyst
  • Salesforce Certified Administrator (ADM-201)
  • Salesforce Certified Education Cloud Consultant

    • Key Skills

    Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    [job_alerts.create_a_job]

    Salesforce Analyst • College Park, Georgia, USA

    [internal_linking.related_jobs]
    Sr. Workforce Management Systems Analyst - Alvaria WFM

    Sr. Workforce Management Systems Analyst - Alvaria WFM

    Wisemen Multimedia, LLC • Chamblee, Georgia, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Wisemen Multimedia, LLC is seeking a skilled Sr.Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports the management of the largest private, secured, civili...[show_more]
    [last_updated.last_updated_30]
    Salesforce Developer

    Salesforce Developer

    Fincons.US, Inc. • Atlanta, GA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Fincons Group is seeking an experienced Senior Salesforce Engineer to lead the development and optimization of Salesforce solutions. The ideal candidate will have 7 years of experience in Salesforce...[show_more]
    [last_updated.last_updated_30]
    Senior Analyst, Capacity Planning (Remote)

    Senior Analyst, Capacity Planning (Remote)

    MAXIMUS • Atlanta, GA, United States
    [filters.remote]
    [job_card.full_time]
    Senior Analyst, Capacity Planning.This role plays a key part in driving operational efficiency and workforce scalability in large, regulated environments. Reporting to the Senior Manager, Capacity P...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Business Analyst (Remote)

    Business Analyst (Remote)

    Scale AI • Atlanta, Georgia, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Salesforce Practice Leader (Richmond VA, NC, MD, GA, PA)

    Salesforce Practice Leader (Richmond VA, NC, MD, GA, PA)

    Atlantic Union Bank • Alpharetta, GA, United States
    [job_card.full_time]
    The Salesforce Practice Leader Wholesale Bank will lead a team of direct and cross-functional resources across multiple business, IT, and operational teams. This is a critical and highly visible rol...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Salesforce Tech Lead - Sales and Service

    Salesforce Tech Lead - Sales and Service

    Zelis Healthcare, LLC • Atlanta, GA, United States
    [job_card.full_time]
    Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Salesforce Product Manager

    Salesforce Product Manager

    Syntricate Technologies • Atlanta, GA, US
    [job_card.full_time]
    Location : REMOTE (Must be able to Work CDT).Duration : 12 Months + Possible Extensions.Key Skills / Qualifications : Salesforce Administrator certification preferred Salesforce experience in Sales Enga...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Workday Integrations Analyst

    Workday Integrations Analyst

    Cloudera • Atlanta, GA, United States
    [job_card.full_time]
    At Cloudera, we empower people to transform complex data into clear and actionable insights.With as much data under management as the hyperscalers, we're the preferred data partner for the top comp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Director, Salesforce & AI Solutions (NA)

    Sales Director, Salesforce & AI Solutions (NA)

    CRMIT Solutions Pvt Ltd. • Atlanta, GA, United States
    [job_card.full_time]
    A leading CRM solutions provider based in Atlanta is seeking an experienced Sales Director to drive net new business and expand customer relationships. The ideal candidate will have a proven track r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Analyst � Contract (Remote)

    Data Analyst � Contract (Remote)

    Scale AI • Atlanta, Georgia, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Salesforce Marketing Cloud Engineer

    Salesforce Marketing Cloud Engineer

    AEG Presents • Atlanta, GA, United States
    [job_card.full_time]
    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.Annually, we host more than 160 million guests, promote more than 10,000 shows and present more t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    M-1 / 19 - 755575 - Salesforce Program Manager - Remote

    M-1 / 19 - 755575 - Salesforce Program Manager - Remote

    Focused HR Solutions • Atlanta, Georgia, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    This position will be worked remotely.Candidate must currently reside in the United States.Candidate Must work EST business hours. Our direct client has an opening for a Salesforce Program Manager p...[show_more]
    [last_updated.last_updated_30]
    Remote Business Financial Systems Cloud FinOps

    Remote Business Financial Systems Cloud FinOps

    Global Channel Management • Atlanta, GA, United States
    [filters.remote]
    [job_card.full_time]
    About the job Remote Business Financial Systems Cloud FinOps.Remote Business Financial Systems Cloud FinOps needs experience in financial systems, budgeting, forecasting, and financial analysis.Rem...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Salesforce Architect

    Senior Salesforce Architect

    Purple Drive • Atlanta, GA, Georgia, USA
    [job_card.full_time]
    Aptos,sans-serif"> Title : Senior Salesforce Architect [show_more]
    [last_updated.last_updated_variable_days]
    Revenue Operations Analyst (LatAm, Remote)

    Revenue Operations Analyst (LatAm, Remote)

    AltiSales • Atlanta, GA, US
    [filters.remote]
    [job_card.full_time]
    Revenue Operations Analyst (LatAm, Remote).AltiSales is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, technology, and op...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Salesforce Architect

    Salesforce Architect

    Purple Drive • Atlanta, GA, Georgia, USA
    [job_card.full_time]
    Times New Roman,Times,serif;"> Job Title - Salesforce Architect Experience - 15+ years&...[show_more]
    [last_updated.last_updated_variable_days]
    Salesforce Account Executive - ATLANTA BASED

    Salesforce Account Executive - ATLANTA BASED

    Madison Ave Consulting • Atlanta, GA, US
    [job_card.full_time]
    We are looking for a high-energy, results-driven Salesforce Account Executive to drive net-new business while collaborating closely with our Business Development and Solutions teams to close deals....[show_more]
    [last_updated.last_updated_30] • [promoted]
    Salesforce Solutions Architect (Alpharetta)

    Salesforce Solutions Architect (Alpharetta)

    Myridius • Alpharetta, GA, US
    [job_card.part_time]
    Coral Springs, FL / Alpharetta, GA / Hagerstown, MD / Milwaukee, WI.The Salesforce Solutions Architect is responsible for designing and governing end-to-end Salesforce solutions within Corporate Sy...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]