Shipping Coordinator

Job Description

Job Description

Scope :

This role will support both our customer service and warehouse teams and will be an integral part of our shipping staff.

General Summary :

Under the direction of Shipping Manager, this position coordinates all outbound shipping for LTL, Freight and non-LTL orders in order to meet customer delivery requirements.

Typical work activities :

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Schedule shipments and manage the outbound shipping schedule
• Work with carrier partners and internal team members to understand urgency of the freight, resolve issues and ensure top tier service and performance.
• Seeks out rate quotes with shipping vendors and logistics companies to procure the best service and price possible.
• Responsible for maintaining and updating all shipping records.
• Prepares documents, such as, bills of lading, and shipping orders to route materials.
• Collaborates with Customer Service team and supervisors to ensure coordination of special shipments and rush orders.
• Contact common carriers and schedule pick-ups, ensuring the meeting of customer delivery requirements.
• Track inventory and report any shortages to Customer Service for further disposition
• Completes shipper’s declared HAZ-MAT paperwork on line.
• Complete and maintain all required paperwork shipping documents and labels corresponding to shipping needs
• Document and handle claim process for product damaged during shipping. Track and report on all shipping claims.
• Notify customers when product is ready and assist with tracking their shipments, and / or when they pick up orders.
• Assist truck drivers with their required paperwork.
• Maintain a clean and safe work area and update supplies as needed
• All other assigned duties directed by the Shipping Manager

Potential candidates will need to show evidence of the following :

Success Factors (measurable goals) :

Status :

Knowledge, Skills, and Abilities :