On-Site Bilingual Customer Service Representative

Job Description

Job Description

• ???? Now Hiring : On-Site Bilingual Customer Support Representative (English / Spanish preferred)
• ???? Location : Downtown Atlanta
• ???? Schedule : Monday–Friday | 9 : 00 AM – 6 : 00 PM EST

Are you a people-person who thrives in a fast-paced environment? We’re looking for a Bilingual Customer Support Representative to join our on-site team and be the friendly voice on the other end of the line for individuals seeking help with government assistance programs and utility service inquiries .

Answer and manage high-volume inbound calls with professionalism and care.

Provide accurate information regarding services such as public benefits and utility programs.

Document interactions clearly and follow established procedures for handling various types of inquiries.

Escalate urgent or complex issues to appropriate departments.

Maintain a customer-first attitude while working in a team-driven environment.

Fluent in English and Spanish (both written and verbal).

Prior experience in customer service, call centers, or public service support preferred.

Strong verbal communication and active listening skills.

Dependable, punctual, and committed to working on-site full-time.

Professional demeanor with the ability to remain calm under pressure.

Competitive hourly pay

Supportive, team-oriented work environment

Paid training and opportunities for advancement

On-site amenities and resources to help you succeed

We can’t wait to meet you! ????