Senior Associate, Process Manager

Overview

Senior Associate, Process Manager

As a Senior Associate Process Manager at Capital One, you will be instrumental in ensuring the flawless operation, governance, and continuous enhancement of our credit bureau reporting and dispute processes. We are seeking a detailed expert who thrives on optimizing complex systems and possesses the learning agility to dive deep into technical workflows and data.

You will be a key contributor in shaping our operating model, constantly challenging the status quo and identifying opportunities to merge processes to eliminate duplication or drive automation. This role requires the ability to surface risks before they happen, conduct rigorous root cause analysis, and design effective controls to ensure we remain well-managed in a highly dynamic environment.

General Responsibilities:

• Process Excellence & Governance: Act as a process expert, staying on top of requirements in a changing environment while providing proactive visibility to deadlines and managing well-designed controls.

• Strategic Communication: Tailor complex communications and create structured slides that drive change management for senior leaders with minimal manager support.

• Cross-Functional Collaboration: Build buy-in across immediate and upstream/downstream groups; push and pull on product and feature designs with Tech, Data, Legal, and Compliance to drive the right outcomes.

• Data & Technical Leverage: Lean into data to build or influence the creation of tools that reduce errors, enhance controls, and deepen process understanding.

• Problem Solving & Risk Mitigation: Proactively identify opportunities to improve agent experiences, resolve identified risks on behalf of the customer, and synthesize information to solve complex issues.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience working with technical teams such as software engineering, data science, or infrastructure.

• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Lean or Six Sigma certification

• Certification in relevant technical areas or platforms such as AWS, Azure, or Google Cloud.

• 1+ years of experience working with Agile methodologies (such as Scrum or Kanban) in a technical development environment.

• 1+ years of experience with executing scripts in SQL and/or other scripting languages (such as Python or Bash) for data analysis or process automation.

• 1+ years of experience with technical documentation tools (such as Confluence or Jira) and diagramming tools (such as Visio or Lucidchart) for complex technical workflows.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please.