Collections Clerk / Specialist

Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service – safely and sustainably. To achieve this mission, we recruit great people to be part of our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services and more.

As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence and continuity make this an outstanding working environment. Our continuing success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.

Summary

We’re looking for an experienced Collections Clerk who takes ownership of results and values accuracy and follow-through. In this role, you’ll manage a portfolio of customer accounts, monitor payment activity, and work closely with internal partners to resolve issues. The ideal candidate has solid experience in collections and accounts receivable and thrives in an environment where initiative and communication matter.

Candidates for this position may be required to pass pre-employment and periodic screenings, including background checks, drug and alcohol tests, or other necessary assessments.

Some of the work that you will do

• Contact customers to verify receipt of invoices
• Contact customers regarding past due balances and assist with payment resolution
• Maintain and document all customer communications in Business Central
• Verify and complete lien waivers in accordance with project and customer requirements
• Prepare customer statements
• Analyze and reconcile customer accounts to ensure accuracy
• Identify, apply, and post daily cash receipts
• Support sales invoicing process as needed
• Run and review customer credit reports
• Complete various customer documentation as required
• Match credits or identify required refunds to customers
• Coordinate with billing and accounting teams to correct errors and post adjustments
• Perform other duties as assigned

Here are the skills that you will need

Here are the skills and qualifications that will set you apart

Physical Requirements

Benefits and perks we offer :

WesTech considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.