Supervisor - Billing Operations, Patient Liaison

Join Us In Transforming Cancer Care

At Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer carewe're changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day : "What would I do if this patient were my mom?" That question drives everything we do.

But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcaredriven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

Caris Life Sciences is seeking a full-time Patient Liaison responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. The Supervisor acts as a first-line leader, providing coaching, guidance, and operational support to achieve departmental and organizational goals while utilizing communication skills to explain our services to patients during this difficult time in their life.

Job Responsibilities

• Supervise a team of specialists handling inbound and outbound calls to explain services, offer financial assistance and secure payment when needed.
• Monitor team performance, including call volume, resolution rates, and adherence to productivity / quality standards.
• Provide daily coaching, feedback, and training on payer follow-up techniques and effective communication strategies.
• Assist staff with escalated patient calls and complex resolutions.
• Maintain staff schedules and manage workload to ensure timely and accurate follow-up of assigned accounts.
• Collaborate with peers and leadership to refine scripts, workflows, and call strategies.
• Ensure compliance with payer requirements, HIPAA, and internal policies.
• Serve as a liaison between staff and leadership, communicating updates, priorities, and expectations.
• Partner with leadership to support implementation of system enhancements and automation.
• Ensure team compliance with HIPAA, payer regulations, and Caris policies.
• Participate in internal audits and support corrective actions.
• Stay up to date on internal changes, requirements, and industry best practices.

Required Qualifications

Preferred Qualifications

Physical Demands

Training

Other

Conditions of Employment : Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.