Talent.com
Customer Service and Inside Sales Specialist
Customer Service and Inside Sales SpecialistCustom Cylinders, Inc • Cary, IL, US
Customer Service and Inside Sales Specialist

Customer Service and Inside Sales Specialist

Custom Cylinders, Inc • Cary, IL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Benefits :

  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Custom Cylinders is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This role combines customer support and inside sales responsibilities, focusing on maintaining strong customer relationships while driving revenue. The ideal candidate will play a critical role in supporting existing customer needs, managing quotes, and ensuring seamless order processing through our ERP system, EPICOR. This person will also help with building contact lists, and new customer outreach activities.

Key Responsibilities :

Customer Support :

  • Enter customer requests for quotes (RFQs) into the ERP system (EPICOR).
  • Provide pricing on standard products to customers promptly.
  • Collaborate with internal teams to obtain pricing and lead times for custom products.
  • Present formal quotes to customers, ensuring all relevant information is accurately conveyed.
  • Track the status of open quotes and follow up with customers to close opportunities.
  • Process customer orders in EPICOR once received.
  • Provide customers with timely updates on their order status.
  • Prepare reports for customers as needed.

    • Inside Sales / Marketing :

  • Build relationships with existing customers to identify future needs and business opportunities.
  • Communicate with prospects and customers to convert inquiries into sales.
  • Schedule meetings with current and prospective customers as needed.
  • Maintain accurate customer information and interaction history within the ERP system.
  • Build and maintain customer and prospect contact lists.

    • Qualifications :

  • Experience in customer service, administrative support, inside sales, or a related role, preferably within manufacturing or industrial sectors.
  • Experience with ERP and sales management systems such as Salesforce, SAP, Oracle, etc. (experience with EPICOR is highly desirable).
  • Strong communication and interpersonal skills, with a focus on customer satisfaction.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Detail-oriented, with excellent problem-solving skills.
  • Proficiency in Microsoft Office (Excel, Word, Outlook and PowerPoint).
  • High school diploma or equivalent; associates degree a plus.
    • [job_alerts.create_a_job]

    Customer Service Inside Sales • Cary, IL, US

    [internal_linking.similar_jobs]
    Remote Feedback Provider (Hiring Immediately)

    Remote Feedback Provider (Hiring Immediately)

    Earn Haus • Burlington, Wisconsin, US
    [filters.remote]
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Streamwood, IL, USA
    [job_card.full_time]
    Join the team at Family Dollar and help us provide affordable products and great service to our customers.As a Customer Service Representative, you will be responsible for assisting customers, hand...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional Careers • Crystal Lake, Illinois
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Inside Sales / CS (Repair)

    Inside Sales / CS (Repair)

    Babbitting Service Inc • South Elgin, IL, US
    [job_card.full_time]
    BSI), a recognized leader in the hydrodynamic fluid film babbitt bearing manufacturing, repair, and design industry, is seeking a dedicated full-time. Inside Sales / Customer Service Relations team ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)

    Mercor • Streamwood, Illinois, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Intern

    Intern

    Grand Geneva Resort & Spa • Lake Geneva, WI, United States
    [job_card.full_time]
    If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you.We are on the lookout f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Lake Geneva, Wisconsin, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Team Member

    Customer Service Team Member

    Michaels • Crystal Lake, IL, US
    [job_card.full_time]
    Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Inside Sales Engineer

    Inside Sales Engineer

    Actalent • Geneva, IL, US
    [job_card.permanent]
    Respond quickly to customer requests for pricing, lead times, and technical product details.Monitor and follow up on sales opportunities from external sources and leads generated via the company we...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    86142 Inside Sales

    86142 Inside Sales

    Sally Beauty Holdings • Lake Geneva, WI, US
    [job_card.full_time]
    By working at Cosmoprof, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need pass...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service and Inbound Sales Representative

    Customer Service and Inbound Sales Representative

    Barco Products LLC • Batavia, IL, US
    [job_card.full_time]
    Our Customer Service and Inbound Sales Representatives are key members of our Marketing and Sales team.They ensure delivery of first class, genuine and personalized customer experiences by addressi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Manager

    Customer Service Manager

    Connect Search, LLC • Geneva, IL, US
    [job_card.full_time]
    Our client in the manufacturing industry is seeking a Customer Service Manager to lead the customer support function and serve as a key liaison between customers, production, sales, and shipping Th...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • Crystal Lake, Illinois
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Island Lake, Illinois
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

    TurboTax • Crystal Lake, Illinois
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Inside Sales Representative

    Inside Sales Representative

    Safety Programs Inc. • Carpentersville, IL, US
    [job_card.full_time]
    Are you ready to take your career to the next level? Safety Programs Inc.Inside Sales Associates to join our expanding team in Nashville!. Compensation : Competitive base salary starting at $40K, wit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Construction Sales Representative

    Construction Sales Representative

    Midwest Elite Exteriors LLC • Elgin, Illinois, United States
    [job_card.full_time]
    Construction Sales Representative – Outside Sales at Midwest Elite Exteriors LLC – Elgin, IL Join a Growing, HighDemand Industry with Real Earning Potential Midwest Elite Exteriors is expanding our...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Facility Quality Systems Specialist

    Facility Quality Systems Specialist

    Nestle • Burlington, WI, United States
    [job_card.full_time]
    And a career that empowers you to grow.At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]