Outreach Coordinator

BCforward is currently seeking a highly motivated Outreach Contractor / Admin Job in Boston, MA 02114

Position Title: Outreach Contractor
Location: Boston, MA 02114

Shift Timing: Mon - Friday 40.00 Hours Per Week

Anticipated start date: 1-2 Weeks

Duration: 3+ Months contract and the possibility to be extended the contract.

Pay Rate: $21.00 - $21.65/Hr on W2

Monday to Friday. Potentially eligible for hybrid schedule, subject to operational needs and prior approval.

Job Description:

Field based peer outreach supporting justice-involved veterans with stabilization and resource connection.

The Contractor provides field based, client focused peer outreach and engagement services to service members, veterans, and their families, with a particular emphasis on justice involved veterans. Services support suicide prevention, justice intervention, housing system navigation, recovery support, and connection to appropriate federal, state, municipal, and community based resources.

The role is non-clinical and limited to peer support, outreach, coordination, and resource navigation within the defined contractual scope. The Contractor does not provide legal advice, clinical treatment, or benefits determinations.

Servicesare delivered in community based settings and must comply with HIPAA, confidentiality standards, and Personally Identifiable Information (PII)protections.

As it relates to military service members, veterans and their families, with particular emphasis on justice involved veterans:

Conduct structured intake assessments capturing relevant information including service history, physical ability, trauma exposure, substance use history, suicidal ideation, mental health history, stabilization needs, and other pertinent information in accordance with EOVS documentation standards.

Assist veterans in identifying immediate needs, stabilization priorities, and short-term goals.

Support the development of Individual Recovery Plans (IRPs) or comparable goal-oriented service plans focused on stability, rehabilitation, community reintegration, and reduction of systemic barriers.

Refer veterans to appropriate service providers addressing housing, behavioral health, substance use, employment, benefits, and legal support services.

Facilitate coordinated connections (“warm handoffs”) to community providers and justice system partners as appropriate and authorized within the contract scope.

Coordinate, within role boundaries, with criminal justice stakeholders including courts, probation, parole, diversion programs, correctional facilities, and reentry organizations to support service engagement.

Participate in community outreach activities or stakeholder meetings when authorized by supervisor(s).

Maintain accurate and timely documentation of outreach activities, referrals, and veteran interactions in designated EOVS systems in accordance with HIPAA, privacy laws, and PII protections.

Escalate high-risk, safety-related, or complex matters to the designated EOVS supervisor in accordance with established safety protocols.

Communicate observed service gaps or systemic barriers impacting justice-involved veterans to the EOVS Contract Manager.

QUALIFICATIONS:

Ability to follow protocol and procedures.

Manage field based outreach schedule, active caseload, and administrative duties.

Can meet deadlines, establish priorities and work sequences.

Proven ability to communicate professionally and effectively with veterans, providers, and the public.

Ability to exercise sound judgment and recognize when to escalate concerns.

Must be comfortable talking about suicide and working with potentially suicidal veterans within anon-clinical peer support role.

Solid knowledge of military culture and its implications in service delivery.

Ability to adhere to HIPAA regulations, confidentiality standards, and protection of PII.

Comfortable participating in approved outreach and public awareness activities.

Working knowledge of Microsoft Office applications.

Must be able to work independently and in accordance with EOVS office work, field work and telework policies.

Reliable transportation.