Customer Support Specialist & Web Designer

Job Description

Job Description

Benefits :

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Build. Support. Create. Watch Customers Win. OneTapConnect is a fast-growing digital identity and contact-sharing platform used by professionals and businesses who care deeply about first impressions, credibility, and standing out in a crowded market. We combine high-impact microsites, smart NFC products, and modern digital tools to help our users connect faster, look more professional, and convert more opportunities.

As our customer base grows, we are looking for a dependable, detail-oriented Customer Support & Customer Success Specialist who also has foundational web design skills . This is a unique hybrid role for someone who enjoys helping people, solving problems, and creating clean, professional web experiences that directly impact customer success.

If you enjoy being customer-facing, creative, and hands-on with technology, this role was built for you.

The Role : This position sits at the intersection of customer support, customer success, and microsite design .

You will be one of the key people customers interact with after they join OneTapConnect. Your job is to ensure they are onboarded smoothly, supported quickly, and presented professionally through high-quality OneTapConnect microsites.

Sales experience is not required, but confidence in customer conversations and the ability to guide users toward upgrades or improvements is a strong advantage.

This is an on-site role only .

What You Will Do

Customer Support & Customer Success :

Serve as a friendly, professional point of contact via phone, email, and chat

Guide customers through onboarding, setup, and best practices

Troubleshoot issues and resolve them accurately and efficiently

Ensure customers understand how to get real value from their OneTapConnect profile

Track and document support cases and escalate technical issues when needed

Proactively identify ways to improve customer satisfaction, retention, and engagement

Assist with light sales conversations, renewals, and upgrade guidance when appropriate

Web & Microsite Design :

Design and manage OneTapConnect microsites for clients

Customize layouts and styling using CSS

Create and edit branded graphics using Photoshop

Ensure all microsites meet internal quality, branding, and visual standards

What We Are Looking For

Working knowledge of HTML and CSS

Proficiency in Photoshop (Illustrator or similar tools are a plus)

Strong written and verbal communication skills

A customer-first mindset with a solutions-oriented attitude

Ability to learn quickly and work efficiently in a fast-paced environment

Good eye for design, layout, and branding consistency

Comfortable speaking with customers and guiding them confidently

Organized, outgoing, and able to manage multiple tasks at once

Sales or customer-facing experience is a strong plus

Why This Role Is Different

This is not a call-center support job, and it is not a siloed design role. You will :

See the direct impact of your work on real businesses

Work closely with customers, not just tickets

Use both technical and creative skills every day

Be part of a growing tech company with momentum and opportunity

If you like variety, responsibility, and being part of a team that values quality and professionalism, you will thrive here.

How to Apply

Please submit :

Your resume

A portfolio or examples of web or design work (if available)

We are excited to meet someone who takes pride in helping customers succeed and creating work that looks sharp and performs well.