Customer Care Specialist

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

The Customer Care Specialist plays a key role in delivering exceptional service and support to our clients. This position is responsible for handling inquiries, resolving issues, and ensuring customer satisfaction across all touchpoints. With a strong Customer First mindset , the specialist builds trust and long-term relationships by actively listening, communicating clearly, and providing timely, effective solutions. This role requires excellent interpersonal skills, attention to detail, and the ability to work collaboratively with internal teams to enhance the overall customer experience. The ideal candidate is empathetic, resourceful, and committed to exceeding customer expectations. This position is fully onsite with the possibility to gain one day a week from home dependent on successful completion of training and high performance. Our team consistently works 40 hours a week from Monday-Friday.

POSITION QUALIFICATIONS

Knowledge, Skills, & Abilities :

• Working knowledge of ERP systems required (e.g., Great Plains, Sales Pad, or SAP)
• Working knowledge of Microsoft Outlook, Teams, SharePoint and other Microsoft tools.
• Ability to anticipate customer needs and act proactively to address them
• Familiarity with tracking packages via provider websites (e.g., UPS, FedEx).

Successful working experience in a customer care role required.

Level of Experience :

Level of Education :

Travel :

As the business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accountable for rapid, accurate, and well-communicated management of customer orders from AirLife's Distribution Channel, including :

OTHER RESPONSIBILITIES

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.

Please note : The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.