UX / UI Designer

Job Description :

• Understands business objectives and problems, identifies alternative solutions, performs studies and cost / benefit analysis of alternatives. Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system : Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be; summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system. The role of UI / UX designers is central to improving accessibility, usability, and responsiveness of the HHSC eligibility systems. Key responsibilities include :
• Lead user research initiatives and journey mapping to gain deep insights into user interactions and identify opportunities for optimization.
• Proven UX Design Experience : Extensive portfolio demonstrating expertise in user research, information architecture, wireframing, prototyping (low and high-fidelity), and usability testing.
• Develop wireframes, prototypes, and visual hierarchies in accordance with established accessibility guidelines and branding standards.
• Collaborate with Code for America and cross-functional teams to apply industry best practices in UI / UX design.
• Engage in discovery workshops, feedback sessions, and sprint planning to ensure that design decisions are aligned with business objectives.
• Employ a comprehensive suite of tools—including Figma, A e XD, Sketch, and Hotjar—and implement usability testing, responsive design, and SEO optimization strategies.
• Experience with AI / ML Interfaces : Demonstrated experience designing user interfaces for systems that incorporate Artificial Intelligence or Machine Learning, with a focus on explainable AI (XAI) and human-AI interaction principles.
• Complex System Design : Ability to understand and design for complex business logic and regulatory requirements, particularly in domains like government services, healthcare, or finance.
• Data Visualization : Skill in presenting complex data and AI insights in a clear, concise, and understandable visual format.
• Empathy and User Advocacy : Deep commitment to understanding user needs and advocating for user-centered design principles.
• Collaboration & Communication : Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and present design solutions to stakeholders.
• Understanding of Accessibility Standards : Knowledge of WCAG and other accessibility guidelines to ensure inclusive design.
• Bonus : Experience with eligibility determination systems or similar rule-based, data-intensive applications. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship / immigration status, veteran status, or any other status protected under federal, state, or local law.