Remote Customer Support SpecialistVirtualVocations • Dorchester, Massachusetts, United States

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Remote Customer Support Specialist

VirtualVocations • Dorchester, Massachusetts, United States

[job_card.30_days_ago]

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[job_card.full_time]

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A company is looking for a Customer Support Representative to provide remote support and resolve client issues.

Key Responsibilities

Provide remote customer support and resolve issues to the end user's satisfaction

Monitor ticket dashboards and process tickets assigned to the support queue within SLA timeframes

Train customers on how to utilize devices, services, features, and additional services

Required Qualifications

Minimum of 1-3 years of experience in customer service, IT Help Desk, or similar role

Familiarity with CRM and ticketing software

Knowledge of Wi-Fi fundamentals and basic networking, including internet and IP addressing

Proficiency with Apple iPad iOS applications installation and configuration

Basic iPad troubleshooting skills

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