COG Program Manager

Central Manager Of Customer Operations Group (COG)

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today We have an immediate career opportunity for a Central Manager of Customer Operations Group (COG). This position can be based at any DHL Facility within the US. In this role you will be responsible for supporting requests from COG Teams around the world along with utilizing First Choice or similar methods to develop customer and operational solutions. This is an excellent opportunity for someone who is detail-oriented, enjoys problem solving and skilled at analyzing data to establish root cause.

Key responsibilities :

• Coordinate customer solutions and retention to achieve FOCUS goals.
• Develop systematic approaches for high-quality services.
• Research and recommend improvements for productivity, efficiency, and cost savings.
• Resolve customer requirements and issues by identifying root causes and collaborating with stakeholders.
• Engage stakeholders in resolving issues impacting customer service quality.
• Provide guidance and training to business process improvement professionals.
• Oversee project completion and progress monitoring.
• Utilize digitalization tools to support data analysis and research for identifying opportunities and making informed recommendations.

Qualification and Skills :

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.