PROGRAM COORDINATOR - NYS KINSHIP NAVIGATOR

Job Description

Job Description

Description : We are Hiring!

Job Posting : PROGRAM COORDINATOR - NYS KINSHIP NAVIGATOR

Location : Remotely

Department : Kinship Navigator

Employment Type : Per Diem

Schedule : Varies, as needed

Salary : $25 / hr

General Description

Under general supervision, provides kinship caller intake, assessment, information, consultation and referrals. Also provides administrative support, data collection, analysis and reporting for the NYS Kinship Navigator Program.

Essential Duties and Responsibilities

• Provides intake, assessment and consultation to kinship caregivers.
• Responds to consumer calls using up-to-date knowledge of resources available to kinship caregivers across New York State. Appropriately responds to request for information and referrals.
• Uses social work skills to provide telephone assessment and consultation on kinship care issues.
• Identifies request requiring immediate assistance (i.e. safety issues or emergent basic needs such as food, shelter or medical care)
• Refers callers to appropriate Regional Coordinator if eligible
• Provides follow up calls as needed; provided random call backs for evaluative purposes as per program requirements
• Uses computer software to track all calls, intakes and client outcomes
• Identifies callers who need a more extensive evaluation conducted by Director
• Maintains timely and accurate documentation of services provided
• Completes mailing of information and resources to caregivers
• Provides administrative support
• Answers phone and relays message; recognizes and handle crisis calls and other important communications
• Types contracts, agreements, budget and statistics
• Maintains an accurate and accessible filing system
• Produces computer generate reports
• Coordinates outreach mailings for Navigator
• Assists with event planning and other projects as requested by Director
• Assists with reporting and program evaluation
• Completes program reports required by agency and funder as requested
• Completes monthly statistical reports for internal use as needed
• Monitors and updates information in resource database for accuracy
• Networks with agencies and coalitions across the state to promote program and keep database current
• Researches information requests not found on website, in a timely manner and updates website for future reference
• Acts as primary for program social media presence (Facebook, Twitter)
• Acts as back up for updating program website
• Participates as a member of the team in order to facilitate the delivery of services.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other responsibilities as requested by supervisor. May also be needed to provide back up for supervisor.

Note : The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Education : Bachelor’s Degree in a related field preferred. Equivalent Combination of education and experience will be considered.

Credentials : N / A

Experience : Minimum of two years of human services experience. Customer service experience in a non-profit organization is also preferred.

Physical Demands / Work Environment : The physical demands / work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and / or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance : Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance program.

Requirements :