Systems Engineer - Honolulu

Job Description

Job Description

SEs (Systems Engineers) focus on project work, escalations, and mentorship for our Systems Administrators. They set the example for our Core Values (listed later) for the service desk.

The SE role is for technicians who have mastered first-tier support to the point that they’re already thinking about potential fixes before they even finish reading a ticket.

If everything below appeals to you, apply and come ready to impress us.

Why work at Intech?

With 30+ years under our belt, Intech has come up with a set of core values that guide our company.

• People First (people matter to us, both in our office and in our clients' offices)
• Accountability (we take ownership and responsibility for our work)
• Teamwork (no one can have a good day if anyone is having a bad day)
• Humor (we're funny... or at least we think we are…)
• Growth (if we're not growing, we're falling behind)

SEs are at a point in their career where they might be considering whether to continue on a technical track or move on into senior roles. Intech can help you get better at what you’re doing or help you get wherever else you may want to go.

Requirements

What do I need to bring to the table?

First and foremost, be a good person. In line with the Core values above, SEs are excellent teachers of technology, both to clients and to other techs at Intech. They also take complete ownership of projects from quoting to deployment. SEs are confident enough to methodically troubleshoot any issue, but humble enough to admit when they need help. Successful SEs are IT nerds at their core. They tinker on their own time, either for fun or so they can show off by knowing stuff before anyone else in the office. If they run into something they don’t know how to do on a Friday, they come back on Monday knowing how it works because they spent Saturday labbing it out at home.

At least a couple standard MSP certifications are required : any certs related to Microsoft servers, Azure / M365, CompTIA Network+, Security+. Cisco certifications are definitely nice to have, but we’re not primarily a Cisco shop, so if you’re on the fence about what to take, Azure / M365 is a more desirable route.

We are also fanatical about keeping good ticket notes and documentation. If you get excited documenting annoying issues so the next tech doesn’t have to re-live your pain, then welcome.

A valid driver’s license and car are also required for the position for planned and unplanned onsite visits.

Technical Mumbo Jumbo

The ideal SE candidate will have deep, hands-on, first person experience with most of the following.

Benefits

What's in it for me?