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Customer Success Manager/Account Manager
Customer Success Manager/Account ManagerAppodeal • Baltimore, MD, US
Customer Success Manager / Account Manager

Customer Success Manager / Account Manager

Appodeal • Baltimore, MD, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Customer Success Manager / Account Manager

Appodeal is a dynamic US-based product company with a truly global presence. We have offices in Warsaw, Barcelona and Virginia along with remote team members located around the world. Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.

At Appodeal, we're more than just a companywe're a team united by a common mission : to help every person discover and grow their talents!

We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.

Here's what we value, and what we hope you do too :

  • Continuous Learning and Growth : We are passionate about learning, growing personally, and building rewarding careers.
  • Making an Impact : We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.
  • Solving Exciting Challenges : We tackle complex problems every day, supported by a team of world-class professionals and mentors.
  • Enjoying the Journey : We believe in having fun while working toward our goals.

About the Role

We're looking for a Customer Success Manager / Account Manager to join our BidMachine Premium Programmatic Advertising Exchange team.

In this role, you'll focus on the demand side of our businessbuilding relationships with partners, optimizing inventory flow, and maximizing revenue opportunities. You'll collaborate closely with internal teams (Product, Engineering, Operations) and external partners to ensure customer success and long-term growth.

The ideal candidate is data-driven, proactive, and fluent in AdTech dynamicswith experience in SSPs, DSPs, PMPs, Ad Exchanges, Agencies, and Brands.

Key Responsibilities

  • Act as the main point of contact for key demand partners, maintaining strong, long-term relationships.
  • Support and grow existing client accounts, monitor performance metrics, and identify opportunities for expansion.
  • Help customers optimize monetization strategies using BidMachine's exchange and tools.
  • Monitor and fine-tune QPS settings and ensure the health of integrations across partners.
  • Provide strategic guidance and troubleshoot client issues to maximize performance and revenue potential.
  • Develop tailored growth plans for assigned partners, aligned with KPIs such as UA, Monetization, and Product metrics.
  • Conduct training sessions and workshops for partners on best practices in programmatic advertising and mobile monetization.
  • Collaborate cross-functionally with Product, Engineering, and Sales to advocate for client needs and improve our offerings.
  • Analyze customer data, prepare reports and insights, and forecast performance trends.

    • Requirements

  • 3+ years of experience in Customer Success, Account Management, or Business Development in the AdTech / Programmatic ecosystem.
  • Strong understanding of SSPs, DSPs, RTB, and programmatic trading.
  • Hands-on experience with demand-side partners (e.g., Moloco, Adikteev, Liftoff) and brand / agency clients.
  • Knowledge of key advertising metricsCPM, eCPM, Fill Rate, ROAS, LTV, etc.
  • Familiarity with attribution platforms (Appsflyer, Adjust, Singular) is a plus.
  • Ability to create clear documentation (e.g., QBRs, reports, success plans).
  • Excellent communication, analytical, and relationship-building skills.
  • Fluent in English.

    • Why Join Us

  • Work with a global AdTech team driving innovation in programmatic advertising.
  • Flexible remote / hybrid work model with offices in Barcelona and Warsaw.
  • Opportunity to shape the customer success function within a fast-growing company.
  • Collaborative and transparent team culture focused on growth and excellence.

    • Ready to join us? Apply now and help shape the future of programmatic advertising with BidMachine.

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    Customer Manager • Baltimore, MD, US

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