Collections Specialist

Collections Specialist

As a Collections Specialist, you will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. You will provide thorough, efficient, and accurate updates to account files for each interaction, ensuring compliance with Federal, State, and Local regulations governing the collections industry. This role requires strong customer service skills in a fast-paced environment. Additionally, you will perform other duties as assigned by management.

Responsibilities :

• Communicate with consumers to resolve unpaid accounts via phone and approved written correspondence.
• Provide accurate and efficient updates to account files for each interaction.
• Ensure compliance with Federal, State, and Local collections regulations.
• Demonstrate strong customer service skills in a fast-paced environment.
• Perform additional duties as assigned by management.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

The work environment is a flexible and comfortable setting, fostering a strong family-type atmosphere. Many team members have been with the company for over 20 years, highlighting the supportive and stable nature of the workplace. The position offers room for growth, extensive training, and the opportunity to work independently without micromanagement. Enjoy participating in fun events such as holiday parties, lunches, celebrations, potlucks, crab feasts, donation drives, food drives, and volunteering. The work schedule is 5 days in the office : 8am-5pm Monday through Thursday and 8am-4pm on Friday. You will be part of a team of 13 collection specialists and 1 manager. Additionally, there are opportunities to earn extra monthly bonuses based on performance.

Job Type & Location :

This is a Contract to Hire position based out of Pasadena, MD.

Pay and Benefits :

The pay range for this position is $18.00 - $23.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in Pasadena, MD.

Application Deadline :

This position is anticipated to close on Dec 9, 2025.