Process Engineer / Process Improvement Manager 3 - 26R0011893

Process Improvement Manager 3

Austin, TX

Contract Length : 12-Months

Pay Rate : $60-$68 / hr.

Hybrid : On Site and Telework

I. DESCRIPTION OF SERVICES

Our client  requires the services of  1 Process Improvement Manager 3 , hereafter referred to as Candidate(s), who meets the general qualifications of  Process Improvement Manager 3, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document.

Our client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.

The contractor will be responsible for :

• Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.
• Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.
• Conducting an end-to-end review of selected business processes across designated departments or functional areas.
• Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.
• Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.
• Designing optimized "To-Be" workflows and transition plans.
• Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.
• Establishing metrics to track improvements and ROI.
• Facilitating working sessions, process mapping workshops, and training as needed.
• Collaborating with IT and operations teams to align process improvement plans with system capabilities.
• Supporting the development of implementation roadmaps and change management strategies.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements :

Candidates that do not meet or exceed the minimum stated requirements (skills / experience) will be displayed to customers but may not be chosen for this opportunity. Years Required / Preferred Experience 8 Required Process engineering, operations optimization, or business process improvement 5 Required Evaluating current state processes and optimizing processes 1 Required Specifying software system requirements to design improved solutions 1 Required Six Sigma Black Belt certification 1 Required Proven track record of leading process transformation initiatives in large organizations 1 Required Proficiency in process modeling tools (e.g., Visio etc.) 1 Required Strong facilitation, communication, and stakeholder management skills 1 Required Experience with operational metrics, workflow optimization, and cross-functional team collaboration 1 Preferred Experience in regulated or government environments 1 Preferred Familiarity with process automation or low-code tools 1 Preferred Lean certification