HR Customer Experience Associate

Job Description

Job Title : HR Customer Experience Associate

Location : Chicago, IL (On-site)

Industry : Healthcare

Pay : $20.00 – $21.25 / hour

Contract Length : Ongoing contract role with potential to convert to permanent

About the Role :

We’re hiring for a detail-oriented and service-minded HR Customer Experience Associate to join a collaborative Human Resources team within a large healthcare system. This is an ongoing contract role with the potential to go permanent . If you're someone who thrives on helping others, enjoys solving problems, and has a knack for navigating HR systems, this could be a great fit for you!

Job Description :

This role serves as the first point of contact for HR-related inquiries from internal employees across the hospital network. From phone calls to emails to walk-ins, you'll be handling a wide variety of employee needs related to HR policies, benefits, and general support. You'll also log cases, escalate issues when needed, and help make sure every employee interaction is smooth, helpful, and professional.

Key Responsibilities :

• Serve as the first line of support for HR inquiries via phone, email, and in-person interactions
• Document all inquiries using a case management system for timely and accurate follow-up
• Assist employees with benefit enrollment, policy clarification, and general HR questions
• Input, update, and retrieve employee information from HR systems
• Escalate complex or out-of-scope inquiries to HR Specialists or Supervisors as needed
• Maintain case notes and ensure data accuracy
• Contribute to open enrollment support and help guide employees through benefit-related changes

Qualifications :