Program Manager Non Tech

Mid-Level Marketing Tech Support Specialist

Job Title : Mid-Level Marketing Tech Support Specialist

Type : Contract

Location : Remote (Domestic US)

Workplace : Fully remote

Duration : ASAP to June 30th, 2024, with strong potential for extension.

About the Job

How would you contribute to the development and establishment of new marketing tech for our consumer marketing team?

How comfortable are you working with cross-functional teams to drive support ticket resolutions?

Are you experienced in documenting technical requirements for platform expansion needs?

How would you go about developing and executing training modules for marketing teams regarding new features and functionality?

Are you confident in maintaining and tracking team progress and goals?

Do such questions intrigue you?

Summary of the Opportunity

Client Overview : We are hiring for a client in the technology industry, specifically within consumer marketing.

Role Summary : As a Mid-Level Marketing Tech Support Specialist, you will play a crucial role in providing support for various platforms and products in the consumer growth engine of a large consumer marketing team. You will contribute to the resolution of support tickets, document platform expansion needs, develop and execute training modules, and track team progress and goals.

Key Responsibilities

Drive support tickets to resolution by assessing, summarizing, and submitting new tickets for marketers to engineering partners.

Collaborate with technical experts to troubleshoot and resolve ticketed requests.

Communicate regularly on ticket status, share insights and learnings, and run weekly meetings on support ticket topics.

Document platform expansion needs through Business Requirements Documentation.

Aid in the development and execution of training modules for marketing teams on new features and functionality.

Maintain and track team progress and annual objectives and goals.

Experience We Are Looking For to Drive Success

MUST-Have Skills and Qualifications :

3-5 years of overall experience in the field.

Strong foundation in the MS Office suite, including Microsoft Teams.

Background in supporting big marketing technology (martech) platform technologies.

Preferred Skills and Qualifications :

Experience with advertising platforms such as Microsoft Advertising, Google Ads, or Facebook Ads.

Experience working across engineering and marketing teams.

Experience in technical / business content writing.

PMI or PMP certification.

Exciting Opportunity

This role presents an exciting opportunity to contribute to the development and establishment of new marketing tech for a consumer marketing team. You will have the chance to shape new tools and inform their development and use.

Competitive Compensation : Competitive hourly rate offered.

Application Process : To apply for this role, please send your resume to priyankaa@ifgpr.com, highlighting your relevant experience and qualifications.

Equal Employment Opportunity : We are committed to diversity and inclusion. We have a non-discrimination policy and encourage diverse candidates to apply. We also provide accessibility and accommodation for individuals with disabilities.

In conclusion : Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today! Please feel free to drop in your resume at priyankaa@ifgpr.com.