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Help Desk Technician
Help Desk TechnicianHiregy • Riverview, FL, US
Help Desk Technician

Help Desk Technician

Hiregy • Riverview, FL, US
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  • [job_card.full_time]
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Job Description

Job Description

Job ID 2924 – Help Desk Technician

Location : Riverview, FL – This position is hybrid

Must report onsite (3) days weekly

Pay : $25.00-$26.00 per hour

Type : Contract to hire

Schedule : M-F 8am – 5pm (40 hours)

Job description :

  • Lead and resolve help desk tickets, providing timely support for hardware, software, access, and connectivity issues
  • Deliver technical support to both in-office and remote users, ensuring minimal downtime and high user satisfaction
  • Configure, deploy, and manage devices, user accounts, permissions, and mobile technologies
  • Maintain and support servers, virtual machines, and software licensing to ensure system reliability and compliance
  • Collaborate with Global IT teams and contribute to special projects and technology initiatives

Requirements :

  • Must have (2)+ years of experience in IT support with over 50 users
  • Windows, Active Directory, and MS Office troubleshooting skills
  • Knowledge of VPNs, servers, firewalls, and security tools
  • Great communication and problem-solving skills
  • High school diploma or equivalent
  • Background check required
  • Employment verification required
  • Education verification required
  • Drug screening required (including marijuana)
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